Travel Experience Specialist

hace 7 días


Barcelona, Barcelona, España Exoticca A tiempo completo

Company Overview

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our commitment to creating life milestones drives our mission to deliver best-value trips, explore unique destinations, curate extraordinary travel experiences, and demonstrate genuine care for both our customers and the planet.

Salary

The estimated salary for this position is $45,000-$60,000 per annum, based on industry standards and location. We offer a competitive compensation package in line with job responsibilities and experience.

Job Description

As a Customer Service Agent, you will play a pivotal role in providing exceptional customer service to our clients before and during their trips. Your responsibilities will include:

  • Providing pre-departure customer support: answering incoming calls and emails, providing destination and trip information, helping with visas and country-specific entry requirements, adding or removing excursions, making cancellations, service amendments, and refund requests, and providing information about land and flight services.
  • Providing in-destination customer support: handling incoming calls, emails, and WhatsApp messages, supporting customers with flight delays or cancellations, providing information about daily activities while in destination, and managing communication about crisis situations.

Required Skills and Qualifications

To succeed in this role, you will need:

  • A minimum of 2 years of contact center and/or customer service experience.
  • Call center experience in the travel agency, airline, hotel, car rental, and/or hospitality industry is preferred but not essential.
  • C1/C2 level English (verbal, reading, writing) required. C1/C2 level Spanish, French, or German is a huge plus.
  • Working knowledge or contact platforms will be helpful. Working knowledge of CRM systems such as Salesforce will be helpful. Telephone communication and soft skills knowledge will be helpful.

Benefits

We offer a range of benefits to support your career growth and well-being, including:

  • Competitive compensation package in line with job responsibilities and experience.
  • Flexible compensation management for diet, transportation, private health insurance with Cobee.
  • Hybrid work model: offices in Barcelona city.
  • Travel packages at reduced prices.
  • Unlimited coffee, team lunches, English/Spanish lesson, bi-annual company parties, afterworks.
  • Referral bonus, if you bring people as talented as you.

Others

We are an equal opportunities employer, committed to diversity and inclusion. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, identity or expression, veteran status, or any other protected characteristic under European, national, or local legislation.



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