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Service Desk Analyst/Engineer
hace 2 meses
About Atos SE
We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.
Together we create reliable and responsive digital foundations for the world's businesses, institutions, and communities.
Job Position: Service Desk Agent
Key Responsibilities
As a Service Desk Agent, you will be responsible for:
- Providing Technical Support
- Assisting clients with technical issues via phone, remote, or onsite support
Monitoring and Incident Resolution
You will be responsible for monitoring ICT systems, proprietary software platforms, and workflows, and resolving incidents in a timely manner.
Service Request Management
You will manage service requests, including hardware and software support, and provide technical advice to clients.
Systems Administration
You will perform basic systems administration tasks and work with knowledge management systems.
Customer Service Skills
You will possess excellent customer service skills and abilities, including functional vision of services and technical platforms.
Teamwork and Availability
You will be able to work in a team and be available for rotating shifts.
Requirements
To be successful in this role, you will need:
- Technical Experience
- 1-3 years of experience in Service Desk Level I - II areas
Skills and Abilities
You will possess the following skills and abilities:
- Proactivity and Problem-Solving
Other Valuable Aspects
This role offers:
- Opportunity to work with a leading digital technology company
- Chance to develop your technical skills and expertise
- Collaborative and dynamic work environment
Work Environment
This role is based in Getafe, Madrid, and requires the ability to work on-site at customer premises without the possibility of teleworking.
