Cloud Platform Support Database Administrator III

hace 1 mes

Madrid, Madrid, España Guidewire Software, Inc. A tiempo completo

Job Summary

Guidewire Software, Inc. is seeking a highly skilled Cloud Platform Support Database Administrator III to join our dynamic Platform Support team. The successful candidate will work collaboratively within the Product Development Operations (PDO) team, serving our customers in both Guidewire Cloud and on-premise environments.

Key Responsibilities

  • Function as a primary contact to research, address, and promptly fulfill database requests and resolve cases in adherence to team standards, thereby ensuring we meet and exceed customer satisfaction.
  • Provide support for the Oracle, Microsoft SQL Server, and Aurora (MySQL/PostgreSQL) production and non-production databases.
  • Document and maintain technical articles, including troubleshooting guides, knowledge base articles, and runbooks, in order to meet objectives for customer request fulfillment and issue resolution.
  • Develop and maintain in-depth knowledge of our database through company-sponsored training and experience.
  • Assist in daily administration activities including setup, configuration, and monitoring of databases to ensure backups, availability, and performance are all maintained to the highest standards.
  • Tuning, troubleshooting, and production support for database environments deployed in multi-AZ AWS environments both on the EC2 and RDS/Aurora platforms.
  • Monitor and work the JIRA ticket queue for requests to make schema changes, security changes, execute scripts against the databases, and refresh non-production databases.
  • Collaborate with the application development and support teams on process bottlenecks and provide database tuning to ensure optimal performance.
  • Develop and maintain strong relationships with customers and stakeholders, acting as a trusted advisor and technical point of contact.
  • Assist the support staff to troubleshoot SQL and any other database errors.
  • Report weekly to management about abnormalities and critical issues; provide root cause analysis and recommendations; work with infrastructure team, application team, and/or other teams for problem resolutions, following the escalation path if needed.
  • Contribute to an environment that encourages information sharing, team-based resolution activity, cross-training, and an absolute focus on doing what is best for the customer.

Requirements

  • Proactive and solution-driven individual with a keen understanding of cloud-based database platforms.
  • Excellent communication and problem-solving skills.
  • Ability to work in a hybrid environment that delivers 24x7 service to customers.
  • Strong knowledge of database administration, performance tuning, and cloud computing.
  • Experience with AWS processes and database platforms such as Oracle, Microsoft SQL Server, and Aurora.

  • Cloud Platform Support Database Administrator III

    hace 1 mes

    Madrid, Madrid, España Guidewire Software, Inc. A tiempo completo

    About the RoleGuidewire Software, Inc. is seeking a highly skilled Cloud Platform Support Database Administrator III to join our dynamic Platform Support team. As a key member of our team, you will be responsible for providing proactive and solution-driven support for our customers in both Guidewire Cloud and on-premise environments.Key...

  • Database Administrator III

    hace 2 semanas

    Madrid, Madrid, España Guidewire A tiempo completo

    Job Title: Platform Support DBA IIIAbout the Role:We are seeking a highly skilled and experienced Database Administrator III to join our team. As a key member of our platform support team, you will be responsible for providing top-notch support for our database environments, ensuring high availability, performance, and security.Responsibilities:Act as a...

  • Database Administrator III

    hace 2 semanas

    Madrid, Madrid, España Guidewire A tiempo completo

    Job Title: Platform Support DBA IIIAbout the Role:We are seeking a highly skilled and experienced Database Administrator III to join our team. As a key member of our platform support team, you will be responsible for providing top-notch support for our database environments, ensuring high availability, performance, and security.Responsibilities:Act as a...

  • Database Administrator III

    hace 4 semanas

    Madrid, Madrid, España Guidewire A tiempo completo

    Job SummaryWe are seeking a highly skilled Database Administrator III to join our team at Guidewire. As a key member of our database support team, you will be responsible for providing top-notch support for our Oracle, Microsoft SQL Server, and Aurora databases.ResponsibilitiesProvide primary contact for database requests and resolve cases in adherence to...

  • Database Administrator III

    hace 4 semanas

    Madrid, Madrid, España Guidewire A tiempo completo

    Job SummaryWe are seeking a highly skilled Database Administrator III to join our team at Guidewire. As a key member of our database support team, you will be responsible for providing top-notch support for our Oracle, Microsoft SQL Server, and Aurora databases.ResponsibilitiesProvide primary contact for database requests and resolve cases in adherence to...

  • Database Administrator III

    hace 1 mes

    Madrid, Madrid, España Guidewire A tiempo completo

    About the RoleWe are seeking a highly skilled Database Administrator III to join our team at Guidewire. As a key member of our database support team, you will be responsible for providing expert-level support for our database environments, ensuring high availability, performance, and security.Key ResponsibilitiesDatabase Support: Provide primary contact for...

  • Database Administrator III

    hace 1 mes

    Madrid, Madrid, España Guidewire A tiempo completo

    About the RoleWe are seeking a highly skilled Database Administrator III to join our team at Guidewire. As a key member of our database support team, you will be responsible for providing expert-level support for our database environments, ensuring high availability, performance, and security.Key ResponsibilitiesDatabase Support: Provide primary contact for...

  • Database Administrator III

    hace 1 mes

    Madrid, Madrid, España Guidewire A tiempo completo

    About the RoleWe are seeking a highly skilled Database Administrator III to join our team at Guidewire. As a key member of our database support team, you will be responsible for providing expert-level support for our database environments, ensuring high availability, performance, and security.Key ResponsibilitiesDatabase Support: Provide primary contact for...

  • Database Administrator III

    hace 1 mes

    Madrid, Madrid, España Guidewire A tiempo completo

    About the RoleWe are seeking a highly skilled Database Administrator III to join our team at Guidewire. As a key member of our database support team, you will be responsible for providing expert-level support for our database environments, ensuring high availability, performance, and security.Key ResponsibilitiesDatabase Support: Provide primary contact for...

  • Cloud Database Administrator

    hace 1 mes

    Madrid, Madrid, España Eis Group A tiempo completo

    About Eis GroupEis Group is a leading provider of multi-cloud support services, leveraging the expertise of AWS, Azure, and IBM to deliver cutting-edge solutions for the insurance industry.Job SummaryWe are seeking an experienced Cloud Database Administrator to join our team and play a key role in ensuring the performance, availability, and security of our...

  • Cloud Database Administrator

    hace 1 mes

    Madrid, Madrid, España EIS Group A tiempo completo

    Job DescriptionCompany OverviewEIS Group is a leading provider of cloud-based solutions for the insurance industry. We are seeking an experienced Cloud Database Administrator to join our team and contribute to the development of our cutting-edge products.Job SummaryWe are looking for a highly skilled Cloud Database Administrator to manage, optimize, and...

  • Cloud Database Administrator

    hace 1 mes

    Madrid, Madrid, España EIS Group A tiempo completo

    Job DescriptionCompany OverviewEIS Group is a leading provider of cloud-based solutions for the insurance industry. We are seeking an experienced Cloud Database Administrator to join our team and contribute to the development of our cutting-edge products.Job SummaryWe are looking for a highly skilled Cloud Database Administrator to manage, optimize, and...

  • Senior Cloud Database Architect

    hace 4 semanas

    Madrid, Madrid, España Eis Group A tiempo completo

    About Eis GroupEis Group is a leading provider of multi-cloud support services, leveraging the expertise of AWS, Azure, and IBM to deliver cutting-edge Insurance platform solutions.Job SummaryWe are seeking an experienced Cloud Database Administrator (DBA) to join our team at Eis Group. As a Cloud Database Administrator, you will be responsible for managing,...

  • Senior Cloud Database Architect

    hace 4 semanas

    Madrid, Madrid, España Eis Group A tiempo completo

    About Eis GroupEis Group is a leading provider of multi-cloud support services, leveraging the expertise of AWS, Azure, and IBM to deliver cutting-edge Insurance platform solutions.Job SummaryWe are seeking an experienced Cloud Database Administrator (DBA) to join our team at Eis Group. As a Cloud Database Administrator, you will be responsible for managing,...

  • Senior Cloud Database Architect

    hace 1 mes

    Madrid, Madrid, España Eis Group A tiempo completo

    About Eis GroupEis Group is a leading provider of multi-cloud support services, leveraging the expertise of AWS, Azure, and IBM to deliver exceptional insurance platform deployment solutions.Job SummaryWe are seeking an experienced Cloud Database Administrator to join our team at Eis Group. As a key member of our cloud database team, you will be responsible...

  • Oracle Database Administrator

    hace 4 semanas

    Madrid, Madrid, España Ifs A tiempo completo

    Database Administrator Job DescriptionAt IFS, we're seeking a skilled Database Administrator to join our Database Services Team. As a key member of our team, you'll be responsible for delivering high-quality Oracle Database-related services for our IFS Cloud Suite applications.Key Responsibilities:Perform daily DB operations, following established processes...

  • Oracle Database Administrator

    hace 4 semanas

    Madrid, Madrid, España Ifs A tiempo completo

    Database Administrator Job DescriptionAt IFS, we're seeking a skilled Database Administrator to join our Database Services Team. As a key member of our team, you'll be responsible for delivering high-quality Oracle Database-related services for our IFS Cloud Suite applications.Key Responsibilities:Perform daily DB operations, following established processes...

  • Database Administrator

    hace 2 días

    Madrid, Madrid, España Orion Health A tiempo completo

    Database AdministratorWe are seeking a skilled Database Administrator to join our team at Orion Health in Madrid. As a Database Administrator, you will be responsible for ensuring the smooth operation of our databases, which support mission-critical solutions for clinicians and citizens.Key Responsibilities:Manage and optimize Orion Health client databases...

  • Database Administrator

    hace 1 día

    Madrid, Madrid, España Orion Health A tiempo completo

    Database AdministratorWe are seeking a skilled Database Administrator to join our team at Orion Health in Madrid. As a Database Administrator, you will be responsible for ensuring the smooth operation of our databases, which support mission-critical solutions for clinicians and citizens.Key Responsibilities:Manage and optimize Orion Health client databases...

  • Oracle Database Administrator

    hace 2 días

    Madrid, Madrid, España Industrial And Financial Systems A tiempo completo

    Database Administrator Job DescriptionIndustrial And Financial Systems (IFS) is a leading provider of enterprise software solutions, and we're seeking a skilled Database Administrator to join our team. As a Database Administrator, you will be responsible for the overall delivery of Oracle Database-related services for our IFS Cloud Suite.Key...