Global Industrial Support Specialist

hace 3 semanas


Barcelona, Barcelona, España Rockwell Automation A tiempo completo

About Rockwell Automation
Rockwell Automation is a technology leader in industrial automation, driving productivity and sustainability worldwide. With over 28,000 employees, we empower manufacturers to innovate and improve their operations.

Job Description Summary
We're seeking a dedicated professional to provide exceptional customer service as our Global Industrial Support Specialist. You'll be the primary point of contact for customers, resolving issues and delivering consistent experiences through proactive communication and issue resolution. This role is perfect for someone who thrives in a fast-paced environment, embracing change and excelling at delivering results.

Key Responsibilities
* Proactively answer customer inquiries and resolve issues related to orders and services.
* Collaborate with internal stakeholders to ensure seamless support and timely resolutions.
* Provide clear explanations and solutions to customer complaints, ensuring high levels of satisfaction.
* Work closely with partners to deliver excellent customer support, meeting or exceeding customer expectations.

Skill Requirements
* Strong problem-solving skills and attention to detail.
* Excellent written and verbal communication skills, with ability to build strong relationships with customers and partners.
* Ability to work effectively in a global, intercultural business environment, adapting to changing priorities and requirements.

What We Offer
* Competitive estimated salary: $65,000 - $80,000 per year, depending on location and experience.
* Opportunities for career growth and professional development in a dynamic, innovative company.



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