Sales Associate II Representative
hace 2 meses
Job Summary
The Sales Associate II contributes to achieving store goals in sales, productivity, and service by utilizing Coach selling skills and Coach Service training. This role is responsible for meeting personal sales and productivity goals, and delivering service that meets or exceeds expectations. As a representative of Coach, you will act as an ambassador of the brand and ensure customers' needs are consistently exceeded.
Key Responsibilities
- Understand how individual productivity impacts the store
- Behave like a brand ambassador
- Model sales behaviours taught in company sales training programs
- Maintain high energy on the sales floor
- Consistently achieve sales goals
- Able to work with multiple customers simultaneously
- Consistently anticipate and meet customers' needs
- Service all customers according to the Coach Approach standards
- Participate as a team member and encourage team to meet and exceed performance standards
- Champion company initiatives and supports management decisions
- Demonstrate professional ethics
Requirements
- Very good English proficiency (essential)
- Previous experience in a retail service environment (essential)
- Background in working in luxury retail (desirable)
- The ability to communicate effectively with customers and staff and manoeuvre the sales floor
Competencies
- Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and 'actionable' positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
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