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Patient Care Team Manager
hace 2 meses
We are seeking a highly skilled and experienced Patient Care Team Manager to join our team at Roche. As a key member of our Patient Care organization, you will be responsible for leading a team of internal advisors and specialists, as well as overseeing the operations and performance of external partner teams.
Key Responsibilities- Lead and Develop a High-Performing Team
- Foster a culture of excellence, innovation, and collaboration within the team
- Develop and implement strategies to improve team performance, productivity, and efficiency
- Provide coaching, guidance, and development opportunities to team members
- Drive Business Growth and Customer Satisfaction
- Develop and implement business strategies to drive growth and customer satisfaction
- Collaborate with cross-functional teams to identify and prioritize business opportunities
- Develop and implement plans to improve customer experience and satisfaction
- Oversee Operations and Performance
- Develop and implement operational strategies to improve efficiency, productivity, and quality
- Collaborate with external partner teams to ensure seamless delivery of services
- Monitor and analyze key performance indicators (KPIs) to drive continuous improvement
- Build and Maintain Relationships
- Develop and maintain strong relationships with internal stakeholders, including country organizations and business partners
- Collaborate with external partners to identify and prioritize business opportunities
- Develop and implement plans to build and maintain relationships with key stakeholders
- Leadership Experience
- 5+ years of experience in a leadership role, preferably in a contact center or healthcare industry
- Business Acumen
- Strong understanding of business operations, including finance, marketing, and sales
- Communication and Interpersonal Skills
- Excellent communication and interpersonal skills, with ability to build and maintain strong relationships with internal and external stakeholders
- Technical Skills
- Proficiency in digital solutions and healthcare industry, with ability to navigate and implement new technologies
As a Patient Care Team Manager at Roche, you will have the opportunity to work with a talented team of professionals who are passionate about transforming patient care. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced leader who is passionate about patient care, we encourage you to apply for this exciting opportunity.
