Team Leader for the DACH Market

hace 1 mes


Sant Cugat, Barcelona, España Talent Search People - Native Speakers A tiempo completo
Job Title: Team Manager for the DACH Market

We are seeking a highly skilled and experienced Team Manager to lead our Customer Service team in the DACH market. As a key member of our team, you will be responsible for ensuring exceptional customer experience and driving business growth.

Key Responsibilities:
  • Lead a team of customer service representatives and ensure service delivery through a combination of internal team and/or external supplier team.
  • Ensure an outstanding customer experience and the reaching of other defined business objectives through team leadership and engagement with the Patient Care network and supporting functions.
  • Lead Projects and Continuous Improvement.
  • Monitor, control, and facilitate operational processes with the supplier team.
  • Leverage a comprehensive understanding of the country strategy to identify needs and opportunities for added value.
  • Collaborate with Country Organizations to create, modify, or discontinue services with the goal of proactively delivering Patient Care services that align with evolving business needs.
Requirements:
  • 5 years of experience, preferably in a contact center or in the healthcare industry.
  • Bachelor's degree or equivalent experience required. Postgraduate and/or Master's degree in e.g. Business Management, Human Resources Management, Operations or Coaching desired.
  • Bilingual in German + English or Spanish.
  • Demonstrated leadership experience through direct or indirect leadership responsibilities.
  • Experience with digital solutions and healthcare industry in a contact center desired.
  • Flexibility to travel.
Offer:
  • Permanent contract.
  • Competitive salary with a bonus of 10%.
  • Hybrid work model (2 days in the office, 3 days at home).
  • Monthly ticket restaurant.
  • Company parking zone.
  • Health insurance.
  • Flexibility shift.


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