Team Leader for the DACH Market
hace 1 mes
We are seeking a highly skilled and experienced Team Manager to lead our Customer Service team in the DACH market. As a key member of our team, you will be responsible for ensuring exceptional customer experience and driving business growth.
Key Responsibilities:- Lead a team of customer service representatives and ensure service delivery through a combination of internal team and/or external supplier team.
- Ensure an outstanding customer experience and the reaching of other defined business objectives through team leadership and engagement with the Patient Care network and supporting functions.
- Lead Projects and Continuous Improvement.
- Monitor, control, and facilitate operational processes with the supplier team.
- Leverage a comprehensive understanding of the country strategy to identify needs and opportunities for added value.
- Collaborate with Country Organizations to create, modify, or discontinue services with the goal of proactively delivering Patient Care services that align with evolving business needs.
- 5 years of experience, preferably in a contact center or in the healthcare industry.
- Bachelor's degree or equivalent experience required. Postgraduate and/or Master's degree in e.g. Business Management, Human Resources Management, Operations or Coaching desired.
- Bilingual in German + English or Spanish.
- Demonstrated leadership experience through direct or indirect leadership responsibilities.
- Experience with digital solutions and healthcare industry in a contact center desired.
- Flexibility to travel.
- Permanent contract.
- Competitive salary with a bonus of 10%.
- Hybrid work model (2 days in the office, 3 days at home).
- Monthly ticket restaurant.
- Company parking zone.
- Health insurance.
- Flexibility shift.
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