Customer Implementation Specialist
hace 1 semana
Rentals United Ab is seeking a highly skilled and experienced Customer Implementation Specialist to join our team. As a key member of our Customer Success department, you will be responsible for guiding and educating new clients, helping solve technical problems, ensuring hassle-free adoption of our products, and providing advisory to take the most advantage of our features, products, and services.
Key Responsibilities- Lead the onboarding process for vacation rental agencies, from initial engagement through to full integration.
- Focus on the channel management solution with various distributors and Property Management Systems (PMS) integration.
- Ensure that all systems are aligned and optimally configured to meet the hotel client's needs, ensuring a smooth and efficient setup process.
- Provide comprehensive training sessions and continuous support to clients on utilizing our platform optimally with their PMS.
- Address any technical questions and ensure clients are fully equipped to use the system.
- Assist customers with the implementation of our product and services, including giving users detailed account directions, recording and solving customer problems and queries, and understanding customer business.
- Enable connection to the different OTAs and provide advisory on OTAs, services, and products.
- Highlight sales channels and Rentals United features, read reports, and provide simple recommendations on how to improve ROI.
- Engage customers to understand their strategy and help them grow.
- Develop and maintain collaborative relationships with key clients and establish and maintain active and constructive relationships with other teams in the organization to achieve better results.
- Take feedback from customers and share it with support teams.
- Work with different CRM systems (Data Studio & Hubspot) and organize the daily records to keep track of the full management cycle.
- Proficiency in English + second language business level (1 of 4 RU main languages).
- Technical background, self-managed person, customer, and business-oriented.
- Good understanding of the current and future business goals.
- Experienced with CRM systems and being organized with daily records.
- Previous work with Hubspot is a plus.
- +2 years knowledge of selling SaaS solutions, doing account/support with B2B/B2C clients, and selling e-commerce solutions will always be helpful.
- Understanding of Vacation Rental Business, Property Management Software, Vacation Rental Sites, or Online Travel agencies.
- A dynamic and multicultural environment, with 20+ nationalities to meet.
- Clear opportunity to develop a complete career with us.
- Friendly environment.
- We don't understand work without a team.
- We love to organize different fun activities together.
- Leave the suits at home - Be you at RU.
- Competitive fixed salary + bonus for target achievement.
- Flexible Wage options: Medical Insurance, Travel and Gourmet Card.
- Language classes: on the clock.
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Barcelona, Barcelona, España Rentals United A tiempo completo{"h1": "Implementation Specialist Role at Rentals United", "p": "At Rentals United, we are seeking an Implementation Specialist to join our team. As an Implementation Specialist, you will be responsible for guiding and educating new clients, helping solve technical problems, ensuring hassle-free adoption of Rentals United products, and providing advisory to...
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