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Biomedical Product Support Specialist

hace 2 semanas


Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo

Roche is a global healthcare leader, fostering diversity and inclusion in all aspects of our business. As a Product Specialist Trainee, you will be part of a dynamic team that provides specialized technical support to customers worldwide.

About the Role

We are seeking highly motivated students or recent graduates in Biomedical Engineering or Biomedicine to join our team as Product Specialists. The successful candidate will provide remote technical support to users of our analyzers in the Anatomic Pathology and Molecular Biology product lines.

Key Responsibilities:
  • Provide specialized technical support to customers via phone, email, or remote desktop sessions.
  • Maintain excellent communication with customers to ensure timely resolution of issues.
  • Troubleshoot complex technical problems and document solutions for future reference.
  • Collaborate with cross-functional teams to ensure customer satisfaction.
About You

To be successful in this role, you should have excellent analytical skills, strong problem-solving abilities, and a passion for learning. You should also be proficient in Spanish and English, with good writing and communication skills.

About Us

At Roche, we value diversity, equity, and inclusion. We strive to create an environment where everyone feels welcome and valued. Our company culture is built on innovation, curiosity, and collaboration.

What We Offer

As a Product Specialist Trainee, you will gain hands-on experience in technical support, customer service, and teamwork. You will also have the opportunity to develop your skills in areas such as communication, troubleshooting, and critical thinking.

In addition to these benefits, you will receive:

  • A competitive salary of approximately $60,000 per year.
  • The opportunity to work with a global team and collaborate with colleagues from diverse backgrounds.
  • Professional development opportunities to enhance your skills and knowledge.
  • A hybrid work arrangement that allows for flexibility and work-life balance.