Product Development Specialist
hace 2 días
At F. Hoffmann-La Roche Gruppe, diversity, equity and inclusion are fundamental to our mission of pushing the boundaries of healthcare.
We believe that a diverse and inclusive team is essential for understanding the complex needs of patients worldwide.
We're passionate about creating an environment where everyone feels valued and empowered to contribute their unique perspectives.
Join us in this exciting journey.The Role
Product Development Specialist
Purpose of the role:As a Product Development Specialist, you will be responsible for providing specialized technical support to users of our analyzers in Anatomic Pathology and Molecular Biology product lines via remote communication channels.
Your main responsibility will be to ensure timely resolution of issues or requests raised by customers, maintaining excellent communication, follow-up, and proactive collaboration with them.
This position offers a hybrid work arrangement.Key Responsibilities:
- Provide remote technical support to users of our analyzers in Anatomic Pathology and Molecular Biology product lines.
- Maintain excellent communication, follow-up, and proactive collaboration with customers.
- Troubleshoot and resolve technical issues in a timely manner.
- Document and escalate complex issues to higher-level support teams when necessary.
- Provide training and guidance to customers on the operation and maintenance of our analyzers.
Able to make curricular and/or extracurricular internship agreements.
Fluent in English (conversational and good writing skills), Spanish is required; Portuguese is a plus.
Proactive and solution-oriented mindset;
Strong teamwork and collaboration skills;
Interest in new technologies;
Analytical thinking.Benefits:During the internship, you will gain insight into a global company with a rich history of innovation and commitment to excellence.
You will have the opportunity to develop practical experience and enhance your skills in customer interaction, critical thinking, intercultural collaboration, and resilience.
Additionally, you will collaborate with cross-functional teams and global teams, providing valuable hands-on experience and contributing to customer satisfaction.Estimated Salary: $60,000 - $80,000 per year based on location and experience.
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