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Digital Transformation Success Manager
hace 1 mes
At Landbot, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our success team, you'll be responsible for guaranteeing that our customers achieve maximum value from using our platform.
Job Description- Customer Onboarding: You will guide new customers through the onboarding process, ensuring they set up and customize their Landbot experience to meet their specific needs and goals.
- Customer Engagement: Regularly engage with customers to understand their business objectives and challenges, ensuring they are fully utilizing Landbot's features and capabilities.
- Retention and Growth: Monitor customer health metrics and proactively address any potential issues that could affect satisfaction, retention, or growth.
You will spend time doing the following:
- Planning, executing, and iterating Customer Retention strategies to ensure financial health.
- Responding to incoming requests for assistance via various channels from Managed Accounts.
- Reporting customer feedback/issues to departments such as Product, Finance, Sales, and Support to ensure alignment and coordination in delivering exceptional customer experiences.
To succeed in this role, you'll need:
- A customer-first, positive, and energetic attitude.
- Technology and SaaS experience.
- Knowledge and passion for no-code technology and infrastructure.
- Expertise at facilitating an account management review with multiple stakeholders.
- Capacity to work independently and use appropriate judgment in decision-making.
We offer a competitive salary of $80,000 - $100,000 per year, depending on location and experience.
