Hospitality Operations Manager

hace 7 días


Barcelona, Barcelona, España Ennismore A tiempo completo
Main Responsibilities:

We are seeking a skilled Guest Services Manager to join our team at The Hoxton. As a key member of our operations team, you will be responsible for leading day-to-day hotel operations and ensuring our guests receive exceptional service.

Key Responsibilities:

  1. Support the running of our Front Office, leading and inspiring our receptionists to deliver a memorable guest experience.
  2. Lead by example, motivating your team to provide top-notch service and ensuring they feel empowered and supported.
  3. Contribute to our business success by managing rates, overbooking levels, and working with the team to maintain a full and happy house.
  4. Act as Manager on Duty, ensuring everything runs smoothly and looking sharp, working with the team to resolve any issues.

Requirements:

  • A passion for hospitality, with a focus on delivering exceptional guest experiences.
  • Previous experience as a Duty Manager or similar role in a hotel or leisure setting.
  • Fluency in Spanish and English, with Catalan a valuable asset.
  • Familiarity with Opera cloud or similar front desk operating systems and GDS a significant advantage.

About Us:

The Hoxton is a series of open-house hotels, each located in a neighbourhood we love. Our goal is to provide a place where guests can hang out alongside locals and immerse themselves in the community, with vibrant public spaces that showcase our neighbourhood's unique character.



  • Barcelona, Barcelona, España Hosco A tiempo completo

    Eurostars Hotel Company is a dynamic and rapidly expanding hospitality organization with over 250 hotels across 18 countries worldwide. We are now seeking an experienced Hospitality Operations Manager to join our team at Eurostars Berlin.About the Role:Oversee the operational aspects of the food and beverage areaWork closely with the Chef to develop...


  • Barcelona, Barcelona, España Sonder Inc. A tiempo completo

    About the RoleSonder Inc. is seeking a skilled Hospitality Operations Manager to join our team. As a key member of our operations team, you will be responsible for delivering an exceptional guest experience at our properties.Key ResponsibilitiesBe the face of Sonder, providing friendly and professional service to guests, visitors, and internal partners.Guide...


  • Barcelona, Barcelona, España Accor Hotels A tiempo completo

    Job DescriptionAs a key member of the Orient Express team, the Hospitality Operations Manager will play a crucial role in ensuring the operational, commercial, financial, quality, and PR success of both the on-land team and crew.Key Responsibilities:Manage and oversee all aspects of hotel operations on board the fleet, including hospitality and catering...

  • Hospitality Manager

    hace 1 semana


    Barcelona, Barcelona, España Melia Hotels International A tiempo completo

    **About Us**Meliá Hotels International is a global hotel chain that combines exceptional hospitality with efficient management. Our Spanish warmth and passion set us apart, making us unique among the 20 largest international hotel groups.As a Bar Manager at ME SITGES, you will be responsible for overseeing the day-to-day operations of our Food & Beverage...


  • Barcelona, Barcelona, España Ennismore A tiempo completo

    About the Role:We're looking for a skilled Hospitality Operations Manager to join our team at The Hoxton, Poblenou. As a key member of our Front Office team, you'll be responsible for leading day-to-day hotel operations and ensuring our guests have an exceptional experience.Key Responsibilities:Support the running of our day-to-day Front Office, leading and...

  • Operations Manager

    hace 7 días


    Barcelona, Barcelona, España Guestready A tiempo completo

    About GuestReadyGuestReady is a pioneering short-term rental management and hospitality company, dedicated to delivering exceptional services to property owners and guests. Our global presence spans the United Kingdom, France, Portugal, Spain, and the United Arab Emirates, with a strong focus on innovation and customer satisfaction.Our MissionWe aim to...


  • Barcelona, Barcelona, España Olala Homes A tiempo completo

    About Olala HomesOlala Homes is a leading tech-enabled real estate management and hospitality company with headquarters in Barcelona. As part of a global hospitality group, we manage over 1200 short-term rentals, hotels, and unique accommodations across multiple countries in Europe, Asia, and the Middle East. Our mission is to deliver exceptional hospitality...


  • Barcelona, Barcelona, España Emerald Stay A tiempo completo

    About the Role:Emerald Stay is a revolutionary prop-tech company that manages high-end homes in non-urban destinations. As a Hospitality Operations Assistant, you will be part of our Centralized Operations Team, responsible for managing communication with guests, handling reservations, and coordinating with our on-the-ground staff. Your goal will be to...


  • Barcelona, Barcelona, España Placement International A tiempo completo

    **About the Role:**We are seeking a highly motivated and eloquent International Hospitality Career Development Manager to join our team at Placement International. As a key member of our sales team, you will be responsible for guiding potential students towards suitable programs and courses in the hospitality industry.About You:You have extensive knowledge...


  • Barcelona, Barcelona, España Sls Barcelona A tiempo completo

    Restaurant Operations ManagerAt SLS Barcelona, we are seeking a highly skilled and experienced Restaurant Operations Manager to join our team. This is a unique opportunity to lead and manage the entire restaurant operation, ensuring that our guests receive an exceptional dining experience. Key Responsibilities:Manage and oversee the entire restaurant...


  • Barcelona, Barcelona, España Utopia Living A tiempo completo

    We are seeking a highly skilled and motivated Hospitality Quality and Compliance Strategist / Head of Product to join our team at Utopia Living.This role requires a professional with extensive product creation and operational experience in hospitality projects, capable of assessing and influencing design from an operational perspective and building the...

  • Hotel Operations Manager

    hace 3 semanas


    Barcelona, Barcelona, España Accor A tiempo completo

    General Manager - Ibis Barcelona MeridianaWe are seeking a seasoned General Manager to oversee hotel operations at the Ibis Barcelona Meridiana. The ideal candidate will have a proven track record of delivering exceptional customer service, optimizing revenue per available room, and leading a high-performing team.About the RoleAs the General Manager, you...

  • Operations Manager

    hace 4 semanas


    Barcelona, Barcelona, España Guestready A tiempo completo

    Job Description:At GuestReady, we're revolutionising the short-term rental industry through innovative technology and a commitment to hospitality. As an Operations Manager, you'll play a key role in ensuring seamless daily operations, including timely task completion and problem resolution.Responsibilities:• Ensure seamless daily operations, including...


  • Barcelona, Barcelona, España Ennismore A tiempo completo

    The Hoxton Poblenou in Barcelona, Spain is seeking a skilled Hospitality Leader to oversee all food and beverage operations. Salary: €60,000 per year, plus eligibility for discretionary bonuses and comprehensive benefits package.**Company Overview:**The Hoxton is a global hospitality brand with a portfolio of open-house hotels in vibrant neighborhoods....

  • Hotel Operations Manager

    hace 4 semanas


    Barcelona, Barcelona, España Accor Hotels A tiempo completo

    Duty Manager Job DescriptionKey Responsibilities:Oversee daily hotel operations to ensure guest satisfaction.Manage staff, address guest inquiries and complaints, and coordinate with various departments.Ensure compliance with hotel policies and procedures.Handle emergencies and resolve issues promptly.Requirements:Bachelor's degree in Hospitality Management...


  • Barcelona, Barcelona, España Sls Barcelona A tiempo completo

    Housekeeping Operations ManagerAt SLS Barcelona, we are seeking a highly motivated and experienced Housekeeping Operations Manager to join our team. As a key member of our housekeeping department, you will be responsible for assisting the Housekeeping Manager in all daily operations and overall department management.Key Responsibilities:• Assist the...

  • Hotel Operations Manager

    hace 4 semanas


    Barcelona, Barcelona, España Ennismore A tiempo completo

    Hotel Operations ManagerWe're looking for a Hotel Operations Manager to join our team at The Hoxton, Poblenou. As a key member of our Front Office team, you will be responsible for leading day-to-day hotel operations and ensuring our guest experience never flags.Key Responsibilities:Support the running of our day-to-day Front Office, leading and inspiring...


  • Barcelona, Barcelona, España Accor A tiempo completo

    Job Description:As a key member of our team, you will be responsible for managing the daily restaurant and bar operations at TOPE, our rooftop taqueria in Barcelona. You will work closely with the Rooftop Manager and Head Chef to ensure seamless front-of-house and back-of-house operations.Key Responsibilities:• Lead the team by example, maintaining a...


  • Barcelona, Barcelona, España Marriott International A tiempo completo

    Culinary Operations Manager Job SummaryKey Responsibilities:Manage daily kitchen operations to ensure seamless service deliveryLead a team of culinary professionals to achieve exceptional guest satisfactionDevelop and implement innovative menus to drive revenue growthRequirements:Bachelor’s degree in Culinary Arts or related fieldMinimum 4 years of...


  • Barcelona, Barcelona, España Accor Brazil A tiempo completo

    Senior Orient Express CC Operations ManagerWe are a worldwide leader in Augmented Hospitality. With over 230,000 hospitality experts in more than 40 hotel brands, we nurture a real passion for service and achievement beyond limits.Orient Express is a legendary brand, steeped in history and loved by past, present and future generations. This brand represents...