Hospitality Operations Manager
hace 7 días
We are seeking a skilled Guest Services Manager to join our team at The Hoxton. As a key member of our operations team, you will be responsible for leading day-to-day hotel operations and ensuring our guests receive exceptional service.
Key Responsibilities:
- Support the running of our Front Office, leading and inspiring our receptionists to deliver a memorable guest experience.
- Lead by example, motivating your team to provide top-notch service and ensuring they feel empowered and supported.
- Contribute to our business success by managing rates, overbooking levels, and working with the team to maintain a full and happy house.
- Act as Manager on Duty, ensuring everything runs smoothly and looking sharp, working with the team to resolve any issues.
Requirements:
- A passion for hospitality, with a focus on delivering exceptional guest experiences.
- Previous experience as a Duty Manager or similar role in a hotel or leisure setting.
- Fluency in Spanish and English, with Catalan a valuable asset.
- Familiarity with Opera cloud or similar front desk operating systems and GDS a significant advantage.
About Us:
The Hoxton is a series of open-house hotels, each located in a neighbourhood we love. Our goal is to provide a place where guests can hang out alongside locals and immerse themselves in the community, with vibrant public spaces that showcase our neighbourhood's unique character.
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