Operations Manager

hace 3 semanas


Barcelona, Barcelona, España Guestready A tiempo completo
Job Description:

At GuestReady, we're revolutionising the short-term rental industry through innovative technology and a commitment to hospitality. As an Operations Manager, you'll play a key role in ensuring seamless daily operations, including timely task completion and problem resolution.

Responsibilities:

• Ensure seamless daily operations, including timely task completion and problem resolution.
• Oversee the quality and efficiency of housekeeping and property maintenance services.
• Manage third-party service providers to ensure high-quality performance and contract compliance.
• Monitor performance through key metrics and KPIs, ensuring operational standards are met.
• Schedule and oversee work shifts, task delegation, and performance evaluations.
• Build relationships with local vendors, ensuring services are delivered on time and to standard.
• Assist in setting dynamic pricing strategies by monitoring occupancy rates and seasonal demand.
• Work closely with the revenue team to optimise booking rates and minimise vacancies.
• Collaborate on strategies to upsell services and amenities to increase revenue per guest.
• Ensure all properties adhere to local regulations, including health, safety, and licensing.
• Conduct regular safety audits and enforce safety protocols for both guests and staff.
• Provide regular operational reports and insights to stakeholders.

About GuestReady:

GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We're currently operating in the United Kingdom, France, Portugal, Spain, and the United Arab Emirates, and we're growing fast. Launched in 2016, with over 3.3 million guest nights sold, generating over $170 million in Gross Booking Value and managing a portfolio worth over $1 billion, GuestReady is a company on the rise.
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