Senior Strategic Account Director

hace 3 días

Barcelona, Barcelona, España Adp, Inc. A tiempo completo

Job Summary
ADP, Inc. is seeking a highly skilled Senior Strategic Account Director to lead one of our highly experienced and successful Account and Relationship management teams. As a key member of our team, you will be focused on championing the needs of our clients, delivering class-leading retention rates, and identifying revenue opportunities. You will provide senior-level engagement in support of ADP's Excom, creating strong C-level business-to-business relationships to drive increased engagement with client decision makers. Your role will involve contributing to and influencing the vision of the department to ensure ongoing success and future growth for UK, Ireland, and other ESI business units. You and your team of Account Directors and Account Managers will champion client experience across our organization, helping everyone focus on retention, client likelihood, or recommend, and maximizing every opportunity.

About ADP
ADP is a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, and more.

Responsibilities
• Provide senior-level client engagement
• Lead teams to improve client experience on a day-to-day basis
• Deliver stronger relationships between ADP and clients
• Identify and mitigate potential client revenue loss risk
• Ownership and effective decision-making aligning with business KPIs, particularly retention, revenue, NPS, and NOI
• Define and execute the client relationship and engagement strategy for the Account Management function
• Develop a deep and rich reference repository
• Create clear and consistent client-facing collateral and materials
• Build brilliant relationships with senior client contacts
• Manage and oversee a broad, high-value client base
• Support ensuring all aged debtor issues are brought to a conclusion
• Proactively develop the team to ensure solid succession plans and futureproof the department
• Encourage, promote, and demonstrate internal progression within ADP
• Operate a team structure aligned to deliver retention and sales ambitions
• Deliver inspirational leadership to your group, resulting in improved Associate engagement scores
• Play a key role within the Senior Service Team
• Perform other duties and business initiatives as required and as the Business dictates

Requirements
• 3+ years of experience as a leader in professional Services/BPO or Employment Agencies with a solid track record
• Excellent analytical and presentation skills, with the confidence to deliver at CxO and Excom level
• Networking and relationship building, internal to ADP and with Clients
• Influencing and negotiation at all levels to CxO and Excom
• First-class verbal and written communication skills
• Ability to lead, motivate, and develop a multi-functional team
• Teamwork and co-operation
• Financial and commercial acumen
• Excellent time management
• Flexibility
• Lateral thinking, innovation, and problem-solving
• Will to win and tenacity

Bonus Points for Experience/Knowledge of
• Knowledge of HR & Payroll drivers and processes is an advantage
• Demonstrable experience and achievement in a senior Account Management role
• Good understanding of payroll legislation and working practices within a bureau environment is desirable

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