Senior Experience Researcher, Consumer Products

hace 3 días


Barcelona, Barcelona, España Dow Jones A tiempo completo

Overview


Dow Jones is a leading global provider of financial news and business information. Our Technology Group brings together Product, UX, Engineering, Data & AI, PMO and Operations to connect people to the news that matters most when they need it.



Job Description


We are seeking a UX Researcher, Subscriptions to be a voice and advocate for users of our websites and apps across our Consumer product portfolios. The successful candidate will learn about their goals, desires and preferences, and help deliver a systematic study of target users and their requirements.



About the Role


This is a collaborative role requiring partnerships with colleagues in Customer Insights, UX Architecture, UX Design, Engineering, Product as well as SMEs and partners across Dow Jones. The UX Researcher, Subscriptions will report to the Manager, UX Research and work closely with UX Architects and Designers to define outstanding end-to-end user experiences for our Consumer audiences.



Responsibilities


The ideal candidate will contribute to overall product direction by delivering actionable evaluations of proposed and current UX solutions. They will play an integral role in centralizing and organizing user insights in a knowledge repository and report on current projects and use of resources.



Requirements


The successful candidate will have excellent communication and problem-solving skills, with the ability to facilitate hands-on problem-solving sessions, events and workshops with cross-functional teams. They will also stay informed with UX research trends and techniques, and proactively pursue knowledge for professional development.



Benefits


The salary for this role is approximately $85,000 per year, plus benefits including health insurance, retirement plan and paid time off.



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