User Experience Researcher, Subscription Insights

hace 2 días


Barcelona, Barcelona, España Dow Jones A tiempo completo

At Dow Jones, excellence in news demands exceptional customer experiences. Our Technology Group is a collaborative team that unites Product, UX, Engineering, Data & AI, PMO, and Operations to connect people with the news that matters most when they need it and where they need it.

Company Overview

The Customer Insights team plays a crucial role in supporting Dow Jones' strategic goals and their implementation by providing end-to-end understanding of our markets, customers, and products from market research to user testing to rapid testing. We are looking for a seasoned User Experience Researcher, Subscription Insights to be a voice and advocate for users of our websites and apps across our Consumer product portfolios, learning about their goals, desires, and preferences.

Responsibilities
  • Contribute to Overall Product Direction: Deliver actionable evaluations of proposed and current UX solutions in collaboration with other functional area leads.
  • Centralize and Organize User Insights: Play an integral role in organizing user insights in a knowledge repository and report on current projects and resource utilization.
  • Facilitate Hands-on Problem Solving Sessions: Participate in workshops with cross-functional teams to facilitate hands-on problem-solving sessions.

In this role, you will help deliver a systematic study of target users and their requirements, adding realistic contexts and insights to our UX processes. You will provide valuable information and actionable insights to optimize solutions.

This role requires partnerships with colleagues in Customer Insights, UX Architecture, UX Design, Engineering, Product, SMEs, and partners across Dow Jones. The UX Researcher, Subscription Insights will report to the Manager, UX Research and work closely with UX Architects and Designers to help define outstanding end-to-end user experiences for our Consumer audiences.

Estimated Salary

We estimate the salary for this position to be around $120,000 - $150,000 per year, depending on experience and qualifications.



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