Global Implementation Program Director

hace 2 meses


Barcelona, Barcelona, España Adp, Inc. A tiempo completo

**Company Overview**

At Adp, Inc., we are committed to delivering world-class service to our clients by hiring, developing, and retaining skilled professionals. We treat each client interaction as a service opportunity and strive to provide outstanding customer care to our associates.

The Global Implementation Program Manager is responsible for the end-to-end delivery of Adp Celergo's global implementation programs. This role acts as the single point of contact for clients, ensuring all project teams are equipped to deliver their projects in line with the program rollout, scope, and budget.

Key Responsibilities:

  • Act as the ADP single point of contact facing the client (HQ/Program leadership) for the implementation program for global clients.
  • Manage efficient global implementation programs of Adp Celergo alongside multiple ADP products and/or services within the scope of the program (Adp Workforce Manager, Adp Integration Solutions, Payment Support Services, etc.) across the client organization. Typically >=10 Countries & multipleservices OR >=20 countries and max 1 additional service
  • Monitor and manage the client relationship and satisfaction at headquarters level throughout implementation.
  • Provide a consultative approach to solve potential issues that may prevent the satisfactory and timely completion of the global program.
  • Ensure a high-quality transition from implementation to service for all products/services with the assigned client.

Salary Range:** $120,000 - $180,000 per year **

As a successful candidate, you will have a good understanding of the client, their global objectives for the program, and be able to communicate this internally. You will work with other teams within Adp on all products to ensure clear status updates for the overall program. Additionally, you will develop, produce, and manage the Program Charter to ensure timely achievements of all Adp Celergo countries and services within the client's contract. If no GPD in scope, you will organize and lead Steering Committee and other meetings with key stakeholders as needed to review Program status and discuss issues, risk, resolutions, possible mitigation plan, and workaround as needed.

Required Skills and Qualifications:

  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Good understanding of client needs and expectations.

Benefits:

  • A competitive salary range of $120,000 - $180,000 per year.
  • A comprehensive benefits package including medical, dental, and vision insurance.
  • A 401(k) retirement savings plan with company match.


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