Business Development Manager

hace 4 días

Madrid, Madrid, España American Express A tiempo completo
Unlock Your Potential in a Global Community

You'll be working as a Business Development Manager in our EMEA Merchant Acquisition Sales organization, based in Madrid. Our team is made up of colleagues from diverse backgrounds speaking over 28 languages. We're responsible for acquiring and managing relationships with merchants across all European markets.

As a key member of our Centralized Merchant Team, your main objective will be to bring value to small and medium-sized key merchants through a trigger-based reactive approach. This involves focusing on account retention and business expansion when possible, collaborating across markets and Lines of Business to ensure full acceptance and engagement within the portfolio.

Your Impact:
  • Retain (and expand when possible) charge volumes and revenues.
  • Maintain and grow active locations.
  • Improve merchant satisfaction measured through annual surveys.
  • Retention of accounts.
  • Ensure compliance and control.
  • Bring value to merchants through commercial speech and American Express specific tools.
  • Best practice sharing and team support.

This is an individual contributor role that will report to the Client Management Market Team Leader. To succeed in this position, you'll need to have:

Key Requirements:
  • English/Spanish speaker and in-depth knowledge of country and market landscape.
  • Fluent in any other European language is a plus.
  • Extensive experience in account management roles ideally over the telephone.
  • Demonstrated negotiation skills; excellent objection handling.
  • High level of business awareness and financial acumen including ability to understand key financial drivers and draw accurate conclusions from them.
  • Good understanding of American Express business and financial competitive and regulatory landscape.
  • Strong organizational and time management skills, able to set priorities to achieve goals.
  • Accountability and ownership.

We estimate that this role comes with an attractive salary of approximately €45,000 per year, considering the location in Spain and the requirements of the position. At American Express, we offer a rewarding package that includes benefits, programs, and flexibility to support you personally and professionally. Join us and let's lead the way together in creating a career journey that's unique and meaningful to you.

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