Digital Transformation Director
hace 2 días
Galderma is a leading dermatology company that is shaping the future of skin health. We are seeking a seasoned IT professional to lead our digital transformation and commercial IT initiatives.
About the RoleThe Director of IT Digital & Commercial will be responsible for overseeing our IT strategy and digital product management across CRM, Customer Service, Digital Marketing, Innovation, Website Management, DevOps, and Governance. This role requires a strong leader with expertise in health and life sciences, capable of delivering digital solutions that enhance HCP, Consumer, and Patient engagement, improve service delivery, ensure operational efficiency, and maintain compliance.
Key Responsibilities- Develop and implement a strategy that aligns with the business desired goals and oversee IT operations and DevOps practices to ensure efficient product development and deployment.
- Manage the entire lifecycle of digital products, ensuring they meet healthcare and life sciences needs.
- Lead cross-functional teams to deliver products that enhance patient outcomes and optimize operations.
- Define and oversee the IT architecture to ensure robust, scalable, and secure digital platforms environments.
- Manage IT operations to ensure the reliability, scalability, maintenance, and performance of platforms & applications.
- Implement DevOps practices to streamline development, deployment, and continuous improvement.
- Ensure digital solutions comply with regulations, data privacy standards, and governance policies, including compliance and Consent Management.
- Collaborate with security and governance teams to protect data and uphold secure, compliant digital environments.
- Optimize CRM systems for personalized HCP engagement.
- Lead customer service technology initiatives to enhance service and scalability.
- Manage Marketing Automation and Personalization Platforms (Salesforce), Analytics (Google Analytics & Salesforce) to optimize digital performance and ensure compliance.
- Foster and maintain strong relationships with internal and external stakeholders, business, and partners.
- Manage both Capex & Opex Budgets for Digital, Commercial, and IT operations initiatives, ensuring resource efficiency.
- Mentor and develop a team of IT managers, fostering innovation and collaboration.
- Bachelor's degree in IT, Computer Science, or related field; advanced degree in health informatics preferred.
- Proficiency in IT Product Management, IT Operations, and DevOps within health and life sciences.
- Expertise in IT Governance, CRM, Salesforce & Veeva preferred.
- Strong leadership and communication skills with a track record in digital transformation.
- Excellent communication, problem-solving, and decision-making skills.
- Strong strategic vision, leadership, analytical, and operational excellence skills.
We offer a competitive compensation package with a bonus structure and extended benefit package. You will have the opportunity to work in a hybrid work culture and participate in feedback loops, where a personalized career path will be established. You will be joining a growing company that believes in ownership from day one, where everyone is empowered to grow and take on accountability.
Process Steps- Send your CV in English.
- If your profile is a match, we will invite you for a first virtual conversation with Talent Acquisition.
- The next step is a virtual conversation with the hiring manager.
- The final step is a panel conversation with the extended team.
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