Global Client Success Expert

hace 1 mes


Madrid, Madrid, España Gamelearn A tiempo completo

Company Overview:

Game Strategies is a pioneering force in the gamification industry, leveraging video games and simulators to drive business objectives for global companies. With over 20 years of experience, we've established a multicultural team of 130+ professionals working with top brands like Apple, Coca-Cola, Ford, LG, Michelin, Unilever, Bayer, and Kyocera.

About the Role:

We're seeking a skilled Customer Success Manager to excel in the French Market, championing client success and forging lasting relationships. As a key member of our team, you'll lead client onboarding, provide hands-on training, and collaborate with cross-functional teams to deliver exceptional customer experiences.

Responsibilities:

  • Cultivate enduring relationships within assigned accounts, positioning yourself as a primary point of contact for clients.
  • Facilitate seamless onboarding processes, empowering clients to operate autonomously through comprehensive training on our game-based learning platform tools and capabilities.
  • Analyze data and customer behavior to inform strategic decisions, ensuring optimal platform utilization and maximizing value derived from our services.
  • Negotiate contracts while fostering customer loyalty and advocacy to contribute to a positive brand image.

Requirements:

  • At least 5 years of experience in customer success or account management within a technology or SaaS company, demonstrating a track record of driving client satisfaction.
  • Native or bilingual communication skills in French, working proficiency in English, and basic level in Spanish.
  • Proven ability to collaborate seamlessly with cross-functional teams to ensure a cohesive customer journey.

What We Offer:

  • A competitive salary package including an estimated $80,000-$100,000 per annum, plus bonus and flexible compensation plan.
  • Growth opportunities, unlimited access to our training video game catalog, flexible working schedule, and hybrid remote/office model.
  • Results-oriented business environment, exciting benefits, discounts with Cobee, and 23 holidays per year.
  • Quarterly team buildings, top-notch software technology tools available, and a dynamic multicultural work environment.

Location:

Our Headquarters office is located in Pozuelo, Madrid, with a hybrid working model allowing up to three days of remote work per week.



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