Global Client Success Expert
hace 1 mes
Company Overview:
Game Strategies is a pioneering force in the gamification industry, leveraging video games and simulators to drive business objectives for global companies. With over 20 years of experience, we've established a multicultural team of 130+ professionals working with top brands like Apple, Coca-Cola, Ford, LG, Michelin, Unilever, Bayer, and Kyocera.
About the Role:
We're seeking a skilled Customer Success Manager to excel in the French Market, championing client success and forging lasting relationships. As a key member of our team, you'll lead client onboarding, provide hands-on training, and collaborate with cross-functional teams to deliver exceptional customer experiences.
Responsibilities:
- Cultivate enduring relationships within assigned accounts, positioning yourself as a primary point of contact for clients.
- Facilitate seamless onboarding processes, empowering clients to operate autonomously through comprehensive training on our game-based learning platform tools and capabilities.
- Analyze data and customer behavior to inform strategic decisions, ensuring optimal platform utilization and maximizing value derived from our services.
- Negotiate contracts while fostering customer loyalty and advocacy to contribute to a positive brand image.
Requirements:
- At least 5 years of experience in customer success or account management within a technology or SaaS company, demonstrating a track record of driving client satisfaction.
- Native or bilingual communication skills in French, working proficiency in English, and basic level in Spanish.
- Proven ability to collaborate seamlessly with cross-functional teams to ensure a cohesive customer journey.
What We Offer:
- A competitive salary package including an estimated $80,000-$100,000 per annum, plus bonus and flexible compensation plan.
- Growth opportunities, unlimited access to our training video game catalog, flexible working schedule, and hybrid remote/office model.
- Results-oriented business environment, exciting benefits, discounts with Cobee, and 23 holidays per year.
- Quarterly team buildings, top-notch software technology tools available, and a dynamic multicultural work environment.
Location:
Our Headquarters office is located in Pozuelo, Madrid, with a hybrid working model allowing up to three days of remote work per week.
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