Global CRM Support Team Lead for Salesforce Solutions
hace 1 semana
In this esteemed role at Danaher, you will oversee the Salesforce support team, ensuring seamless operations and exceptional customer satisfaction. As a seasoned expert in Salesforce solutions, you will leverage your knowledge to drive process improvements, manage vendor relationships, and foster collaboration among cross-functional teams.
Key Responsibilities:- Leverage expertise in Salesforce to drive process improvements, reducing ticket escalation and enhancing SLA compliance.
- Maintain open communication with leadership, development teams, and stakeholders to identify opportunities for growth and efficiency.
- Develop and deliver comprehensive training programs for IT support staff, ensuring harmonized effective use of processes.
- Manage relationships with Salesforce vendors and contractors, optimizing support and service delivery.
- Bachelor's degree or comparable Salesforce experience.
- 10+ years of experience with Salesforce, including Sales Cloud, Service Cloud, and CPQ.
- Exceptional verbal and written communication skills for interacting with various stakeholders.
- Strong team management and leadership skills, with the ability to work collaboratively with cross-functional teams.
- Business acumen and understanding of organizational objectives to align CRM support efforts.
- Consultative problem-solving skills to guide the team towards sustainable solutions.
Danaher is an inclusive employer committed to diversity and fostering a welcoming environment. Our associates contribute unique perspectives, driving innovative solutions that address complex challenges. Join our diverse team and accelerate the impact of science and technology on real-life issues. Visit www.danaher.com for more information.
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