Global CRM Support Team Lead for Salesforce Solutions

hace 1 semana


Barcelona, Barcelona, España Mygwork A tiempo completo
Lead Salesforce Support Specialist

In this esteemed role at Danaher, you will oversee the Salesforce support team, ensuring seamless operations and exceptional customer satisfaction. As a seasoned expert in Salesforce solutions, you will leverage your knowledge to drive process improvements, manage vendor relationships, and foster collaboration among cross-functional teams.

Key Responsibilities:
  • Leverage expertise in Salesforce to drive process improvements, reducing ticket escalation and enhancing SLA compliance.
  • Maintain open communication with leadership, development teams, and stakeholders to identify opportunities for growth and efficiency.
  • Develop and deliver comprehensive training programs for IT support staff, ensuring harmonized effective use of processes.
  • Manage relationships with Salesforce vendors and contractors, optimizing support and service delivery.
Requirements:
  • Bachelor's degree or comparable Salesforce experience.
  • 10+ years of experience with Salesforce, including Sales Cloud, Service Cloud, and CPQ.
  • Exceptional verbal and written communication skills for interacting with various stakeholders.
  • Strong team management and leadership skills, with the ability to work collaboratively with cross-functional teams.
  • Business acumen and understanding of organizational objectives to align CRM support efforts.
  • Consultative problem-solving skills to guide the team towards sustainable solutions.
What We Offer:

Danaher is an inclusive employer committed to diversity and fostering a welcoming environment. Our associates contribute unique perspectives, driving innovative solutions that address complex challenges. Join our diverse team and accelerate the impact of science and technology on real-life issues. Visit www.danaher.com for more information.



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