Technical Account Manager, Telco Vertical

hace 2 meses

Madrid, Madrid, España AWS EMEA SARL (Spain Branch) A tiempo completo
About the Role

We are seeking a highly skilled Technical Account Manager to join our AWS Enterprise Support team in Madrid, Spain. As a Technical Account Manager, you will be responsible for driving customer adoption and use of AWS services, providing strategic technical guidance, and advocating for customer needs within AWS.

Key Responsibilities
  • Develop and execute strategies to drive customer adoption and use of AWS services
  • Provide strategic technical guidance to customers to help them plan and build solutions using best practices
  • Advocate for customer needs within AWS and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management
  • Travel 10% or more as needed to meet with customers and partners
Requirements
  • 3+ years of technical engineering experience
  • Experience in operational parameters and troubleshooting for two or more of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
  • Bachelor's Degree in Computer Science/Math/related discipline required, OR 5 years of equivalent work experience
  • Fluent in Spanish
Preferred Qualifications
  • Meets/exceeds Amazon's leadership principles requirements for this role
  • Meets/exceeds Amazon's functional/technical depth and complexity for this role
  • 5+ years of technical engineering experience
  • Experience in operational parameters and troubleshooting for three or more of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
  • Experience in Informational Technology operations
  • Internal enterprise or external customer-facing experience as a technical lead
  • Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)
  • Experience with cloud offerings
  • Practical knowledge of 5G network architecture and call-flows and experience in troubleshooting 5G networks
About AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Why AWS?

We value diverse experiences and encourage candidates from all backgrounds to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. At AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

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