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International Director of Operations

hace 2 meses

Madrid, Madrid, España Smartrental Group A tiempo completo
Job Description

Company: SmartRental Group

Job Title: International Director of Operations

Job Summary:

We are seeking an experienced International Director of Operations to join our team at SmartRental Group. As a key member of our leadership team, you will be responsible for planning, directing, and coordinating the operations of all our hotels in a designated geographical area.

Key Responsibilities:

  • Plan, direct, and coordinate the operations of all hotels in the assigned geographical area.
  • Ensure and improve the performance, productivity, efficiency, and profitability of our hotels through effective methods and strategies.
  • Lead, direct, and manage the daily hotel operations, including hotel yearly budgeting and forecasting, strategic planning, managing reviews, performance, implementing and complying with company policies and standards.
  • Coordinate capital improvements and property improvement plans, respond to guest inquiries, and resolve concerns.
  • Oversee service quality level, operational efficiency, guest satisfaction, SOPs, and service compliance, including financial measurements and auditing.
  • Identify operational performance, productivity, and efficiency gaps and implement measures to correct those deficiencies.
  • Partner closely with the COO and work accordingly to the departmental guidelines and priorities.
  • Implement and manage hotel's daily quality processes, including communicating goals, empowering team members, managing service recovery techniques, and problem resolution and measuring satisfaction.
  • Monitor and develop team member performance, particularly hotel managers and hotel departmental managers, to include, but not limited to, providing supervision, professional development, scheduling, conducting counselling and evaluations, and delivering recognition and (public) reward.
  • Control operating expenses of hotels accounts and propose corrective initiatives.
  • Monitor P&Ls and STR reports.
  • Management Systems: Update policies and procedures for the hotels in the assigned geographical area in line with the company strategy.
  • Unify management systems criteria for all hotels of the assigned geographical area.
  • Makes Audits of hotels of the assigned geographical area and sets up improvement plans where needed together with the hotel director.
  • Responsible for overall forecast of purchasing needs.
  • Identifies and develop Talents and work closely with HR department.
  • Quality of Service Management: Review ProAnalyses results and develops improvement action plans.
  • Establishes areas of improvement.
  • Implements strategy to improve scores effectively coordinate and communicate with the COO.
  • Communicates effectively with hotel directors, Central Office, and COO.
  • Visits hotels and manages effectively teams, promote a positive work environment with open door policy, encourages people development through setting goals and evaluations and career growth.
  • Performs 1-1 meetings mainly but not limited to the direct reports (and with the goal of supporting, helping, and correcting where needed).
  • (Pre)opening new hotels.
  • Revises new projects BPCoordinates the preopening operations of the new hotels of the assigned geographical area from the moment of the signature.
  • Prepares operational and payroll budgets for new hotels.
  • Responsible for implementing (brands) SOP's and delivering on established goals together with CQO.
  • Selects new hotel directors and key positions together with HR.
  • Promotes and takes an active role to facilitate the success of new hotel teams.
  • Supports the Business development department in finding new hotel projects.
  • Ensure the success of Hotel Director(s) and drives results.

Requirements:

  • Hospitality Management or equivalent work experience.
  • 5 years' experience with international hotel chains.
  • 2-year multi-property management experience.
  • Knowledge of PMS and POS.
  • Fluent in Spanish and English, additional languages are a plus.
  • Driving license B.
  • Flexibility to travel.