Service Excellence Manager for Life Sciences

hace 3 semanas


Barcelona, Barcelona, España Sciex A tiempo completo

About the Role

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As a Service Excellence Manager for Life Sciences at SCIEX, you will play a pivotal role in driving business objectives and delivering exceptional service support within your assigned district. You will lead a team of Field Service Engineers to achieve the district's service support objectives and business plan.

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Key Responsibilities

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• Achieve/exceed installation, maintenance, and repair targets through effective coaching and development of employees

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• Identify and implement process improvements and changes to increase the group's effectiveness and value to customers

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• Manage team performance and career development, ensuring employee satisfaction and retention

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• Develop and track performance objectives for the team and address employee issues effectively

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• Communicate with internal and external stakeholders, including customers and sales colleagues, to drive business objectives

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• Demonstrate strong management skills to lead and direct Field Service Engineers

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Requirements

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• Associate's degree or Bachelor's degree in Life Sciences, Chemistry, Engineering, or equivalent experience

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• Strong business acumen, including budgeting, logistics, and project leadership or management

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• 5+ years of current leadership experience managing a project, group, and/or teams

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• Valid Driver's License required; ability to travel by vehicle or airplane within assigned geography

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Bonus Requirements

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• Previous experience using and/or servicing mass spectrometry or capillary electrophoresis scientific instruments is a plus

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About SCIEX

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SCIEX offers a comprehensive compensation package, including an estimated annual salary of $85,000 - $110,000 based on location and experience. Our benefits program contributes to life beyond the job, providing opportunities for growth and development. We recognize the benefits of flexible, remote working arrangements and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement, allowing you to work from home. Additional information about this remote work arrangement will be provided by your interview team. Join us in accelerating the real-life impact of tomorrow's science and technology.



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