Global Technical Support Strategist

hace 3 días


Barcelona, Barcelona, España Onhires A tiempo completo

About Onhires, a leading liquidity and technology provider in the crypto and foreign exchange industry.Salary: $120,000 - $180,000 per year, depending on experience.

Job Description

We are seeking an exceptional Global Head of Technical Support to lead our global technical support team. As a key member of our organization, you will be responsible for driving customer satisfaction and loyalty through exceptional support experiences.

Key Responsibilities:

  • Strategic Leadership: Develop and execute a global support strategy aligned with business objectives.
  • Global Technical Support Delivery: Establish and maintain a consistent, high-quality support experience across all regions.
  • Team Leadership: Build, lead and inspire a culture of customer obsession and excellence within the global technical support team.
  • Cross-Functional Collaboration: Collaborate closely with Product, Engineering, and other departments to advocate for customer needs and enhance the overall product experience.

Required Skills and Experience:

  • Proven leadership experience in a global technical support or technical operations role.
  • Strong understanding of support methodologies and best practices.
  • Excellent problem-solving and decision-making skills.
  • Strong communication and interpersonal skills.
  • Experience with customer relationship management (CRM) and help desk software, specifically Zendesk.

Benefits:

  • A competitive salary range of $120,000 - $180,000 per year.
  • An opportunity to work with a dynamic team of professionals in the crypto and FX industry.


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