Global Technical Support Strategist
hace 3 días
About Onhires, a leading liquidity and technology provider in the crypto and foreign exchange industry.Salary: $120,000 - $180,000 per year, depending on experience.
Job Description
We are seeking an exceptional Global Head of Technical Support to lead our global technical support team. As a key member of our organization, you will be responsible for driving customer satisfaction and loyalty through exceptional support experiences.
Key Responsibilities:
- Strategic Leadership: Develop and execute a global support strategy aligned with business objectives.
- Global Technical Support Delivery: Establish and maintain a consistent, high-quality support experience across all regions.
- Team Leadership: Build, lead and inspire a culture of customer obsession and excellence within the global technical support team.
- Cross-Functional Collaboration: Collaborate closely with Product, Engineering, and other departments to advocate for customer needs and enhance the overall product experience.
Required Skills and Experience:
- Proven leadership experience in a global technical support or technical operations role.
- Strong understanding of support methodologies and best practices.
- Excellent problem-solving and decision-making skills.
- Strong communication and interpersonal skills.
- Experience with customer relationship management (CRM) and help desk software, specifically Zendesk.
Benefits:
- A competitive salary range of $120,000 - $180,000 per year.
- An opportunity to work with a dynamic team of professionals in the crypto and FX industry.
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