Chief Customer Experience Officer for Cybersecurity Solutions

hace 5 días


Barcelona, Barcelona, España Allianz A tiempo completo

Company Overview

Allianz Technology is the global IT service provider for Allianz, delivering innovative IT solutions that drive digitalization across the Group. With over 12,000 employees in 51 countries worldwide, we work closely with other Allianz entities to pioneer the digitalization of the financial services industry.

About the Role

We are seeking a seasoned Chef de Client - Expérience en Sécurité Numérique (Customer Experience Manager for Cybersecurity Solutions) to join our dynamic team. This role will be responsible for driving customer success and maximizing product value through strategic stakeholder management, effective communication, and collaboration using agile methodologies.

Your Mission

You will support the development of a comprehensive roadmap to enhance customer experience and satisfaction, ensuring alignment with business objectives and market trends. Your responsibilities will include:

  • Representing stakeholder desires and ensuring visibility of requirements within the department
  • Regularly updating and maintaining transparency with customers on priority items
  • Collaborating with Product Owners to provide guidance on stakeholder management, communication, and reporting
  • Developing high-quality templates for the global team
  • Creating technical newsletter articles and overseeing the ACDC Weekly Newsletter
  • Supporting report design, including the Post-Incident-Review Report and Quarterly Threat Intelligence Report

Requirements

To succeed in this role, you should have:

  • Experience with agile working methods and frameworks
  • An engaging personality with excellent relationship-building skills
  • A service mindset, with energy derived from helping others
  • Resourcefulness in developing and testing marketing campaigns
  • Background in business development or customer success, ideally in an enterprise setting
  • Ability to translate technical topics to business stakeholders
  • Excellent organizational and time management skills
  • Initiative and willingness to contribute ideas and implement them

What We Offer

Allianz Technology is committed to providing a supportive work environment, offering:

  • A competitive salary: €80,000 - €100,000 per annum, depending on experience
  • A company bonus plan
  • Pension scheme
  • Employee stock program
  • Multiple employee discounts

Work-Life Balance

We offer flexible working hours, allowing you to balance your work and personal life effectively. Enjoy summer Fridays, intensive working hours, and a diverse international work environment.

Join Our Team

At Allianz Technology, we value diversity and equality, promoting a multicultural environment where everyone feels welcome. If you're passionate about customer success, cybersecurity, and digital innovation, we encourage you to apply.



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