Customer Service Representative

hace 4 semanas


Madrid, Madrid, España Emirates A tiempo completo

Job Overview

Emirates is seeking a highly skilled and customer-focused individual to join our team as a Customer Sales and Service Representative. In this role, you will be responsible for providing exceptional customer service, ensuring the highest standards of service are met, and actively promoting Emirates products and services.

Key Responsibilities

  • Provide personalized customer service, ensuring customer needs are met and exceeded.
  • Actively promote Emirates products and services, identifying opportunities to increase revenue and enhance customer experience.
  • Issue Emirates tickets, ensuring all necessary airline rules and regulations are incorporated.
  • Support Travel Agents with general enquiries and provide back-office duties as required.
  • Manage back-office duties, including refund queries, queue handling, and administration tasks.

Requirements

  • Minimum of two years' experience in the airline or trade industry.
  • Excellent customer service, telephone, and interpersonal skills.
  • Fluent in spoken and written English and Spanish.
  • Knowledge of Contact Center and Airline industry procedures and methodology.

What We Offer

Emirates offers a competitive remuneration package, discounts on flights and hotel stays, and the opportunity to work with a world-leading airline.



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