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Logistics Delivery Experience Manager
hace 2 meses
At Zooplus Services Ltd, we're on a mission to create joy for pets and their parents. As a Senior Delivery Experience Manager, you'll play a crucial role in ensuring our customers across Europe receive their orders with high-quality standards and lead times.
About the Role:- Act as an advocate for our customers, supporting the local market and EU-wide Operations Team in last mile delivery management.
- Set customer expectations and benchmarks per market, evaluating market developments and services.
- Coordinate projects aimed at an amazing customer delivery experience, aligning with our business principles: Put the customer at the center of everything we do.
- Boost customer experience through ongoing improvement of delivery quality and customer experience in the respective country.
- Improve the reliability of the delivery service.
- Coordinate rollouts of new services and procedures with Delivery Service Providers (DSPs).
- Scout market innovation to drive superior and/or more cost-effective delivery solutions.
- Monitor development of customer satisfaction and set the right priorities and strategies per market.
- Graduate degree or equivalent in a relevant discipline.
- Sound experience in logistics services.
- Previous experience working in a highly customer-oriented and challenging logistics-based business.
- Broad knowledge about methods for identifying customer requirements.
- Demonstrated ability to manage projects.
- High analytical competence and advanced IT skills including MS Excel.
- Profound knowledge of the Spanish Last Mile market and logistics.
- Problem-solving, self-driven, and result-oriented way of working.
- Excellent written and verbal communication skills in Spanish and English.
