Program Coordinator, Business School Undergrad

hace 7 días

Madrid, Madrid, España Ie University A tiempo completo
Job Summary:

We are seeking a highly organized and detail-oriented Program Coordinator to join our team at IE University. The successful candidate will be responsible for the day-to-day management of an academic program, serving as the key interface between students, professors, and multiple IE departments.

Key Responsibilities:

Meet with students to solve issues, offer advice, and/or give support with empathy, sensitivity, and a professional customer-oriented approach.
Co-manage the relationship with class representatives, together with Program Leadership.
Support students facing academic difficulties or overall challenges within the program experience.
Manage written and oral communication to students, including regular communications and information points, presentations, and information sessions.
Identify ways to improve the student experience.

Interaction with Professors and other departments:

Liaise with professors to communicate specific student or group situations, request feedback, ensure timely submission of grades, syllabi, etc., and provide ongoing support to faculty members and teaching staff.
Collaborate with other IE Departments, such as Admissions, Marketing, Planning, Documentation, Student Services, Student Life, Registrar's Office, Maintenance Dept., International Mobility Office, etc., to ensure a successful and high-value-added student experience.

Internal Development:
Assist Program Leadership in the coordination and implementation of new curricular and extracurricular innovations.
Supervise and coordinate Program Assistants with professionalism and professional maturity.
Take responsibility for special program components, areas, initiatives, and projects.
Maintain and enhance academic guides and all other materials for students and faculty.

Requirements:

A Master's Degree is strongly preferred. A Minimum of Bachelor Degree is required.
Bilingual, or advanced proficiency, in both English and Spanish (written and oral), with substantial professional experience in both languages.
A minimum of 3 years of professional experience is required.
International experience is strongly preferred.
Strong project management capabilities.
Experience in multi-stakeholder environments, as well as excellent communication skills and a strong customer orientation, are essential.
Experience in international education is a plus.

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