Technical Support Specialist
hace 3 días
Fortinet is expanding its EMEA technical support teams and seeking a passionate Advanced Services Engineer to deliver exceptional technical support to high-profile customers in the region.
We require candidates with strong problem-solving skills, the ability to identify and resolve issues in a timely manner, and excellent communication skills.
As a member of the Advanced Services Team, you will build and maintain long-term technical relationships with customers, providing best-in-class technical solutions.
You will work closely with research and development groups, sales teams, and regional support teams in a fast-paced environment.
Key Responsibilities:
- Advanced troubleshooting on Fortinet products
- Track, maintain, and prioritize technical cases
- Manage customer communications and expectations
- Build and maintain long-term technical relationships with customers
- Participate in customer conference calls and face-to-face meetings
- Reproduce customer environments on lab equipment
- Develop best practices deployment and troubleshooting documentation
Attributes Requirements:
- Strong understanding of data networking protocols
- Effective communication and customer handling skills
- Experience in security products and technologies
Fortinet is a leading provider of cybersecurity solutions, and this role offers a unique opportunity to work with a talented team and make a meaningful impact in the industry.
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