Hotel Reservation Specialist
hace 3 días
Role Summary
We are seeking a Reservation Coordinator to join our team at Max Brown Milan, a charming hotel in the heart of Milan. As a key member of our reservations team, you will be responsible for processing and booking individual and group reservations, ensuring that all guests' requirements are met and that their experience is exceptional.
Key Responsibilities
- Process and book individual bookings for Max Brown Milan
- Ensure that all guests' requirements are met
- Actively up- and cross-sell services and facilities of individual hotels
- Process options, special requests and changes to existing reservations correctly and in a timely manner
- Answer phone calls and emails
- Handle financially related tasks such as preparing pro forma invoices, handling commission, etc.
- Handle administrative tasks based on a daily checklist, such as checking arrivals, monitoring activities, etc.
- Work closely with the Front Desks to boost revenues and customer satisfaction
About Us
Sircle Collection is a vibrant group of one-of-a-kind hotels, restaurants and bars in Europe's most inspiring neighborhoods. We believe in work that sparks real connections and creating singular and surprising experiences for our guests across all of our brands. Learn more at www.sirclecollection.com.
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