German Speaking Customer Support Associate

hace 4 días

Madrid, Madrid, España Learnship A tiempo completo

About Learnship

Learnship is a leading provider of online language learning solutions. We help enterprises succeed in global markets by breaking down cross-cultural communication barriers.

Our Mission

We aim to empower individuals and organizations to thrive in a globalized world by providing innovative language learning solutions.

Job Summary

We are seeking a highly skilled German speaking Customer Support Associate to join our team. As a Customer Support Associate, you will be responsible for providing exceptional support to our customers in German and English.

Responsibilities:

  • React to customer requests in German and English via various channels.
  • Analyze problems and recommend corrective action via articles or solutions.
  • Organize calls to perform deeper analysis and apply suggested solutions.
  • Assist customers with technical testing for issues related to firewalls and specific requirements.
  • Forward requests to responsible departments for escalations or collaborate according to processes and protocols.
  • Update, translate, and create FAQ articles and internal processes pages in German.

Requirements:

  • English and German language skills at C1 level.
  • Clear and precise communication.
  • Analytical thinking and ability to focus on a bigger picture.
  • Conscientious and reliable work ethic.
  • Ability to adapt to changing requirements.
  • Flexibility in working hours.

What We Offer

At Learnship, we value diversity and inclusion. We offer a dynamic and international work environment, growth opportunities, and the chance to shape your work environment with high levels of autonomy.

How to Apply

If you meet the requirements and are interested in joining our team, please submit your CV, including your earliest possible start date and salary expectations.

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