Food and Beverage Service Associate

hace 7 horas

Cádiz, Cádiz, España Accor Hotels A tiempo completo
Job Title: Food and Beverage Server

At Accor Hotels, we are committed to delivering exceptional guest experiences. As a Food and Beverage Server, you will play a vital role in ensuring our guests receive outstanding service and enjoy their dining experience.

Key Responsibilities:
  • Ensure correct grooming standards are followed at all times.
  • Exceed guest satisfaction by knowing preferences and updating profiles.
  • Maintain detailed knowledge of the restaurant menu & daily specials at all times.
  • Be familiar with the beverage service including glasses used and appropriate garnishes.
  • Follow up on restaurant's financial, LQA, TrustYou, and Forbes targets on a daily basis.
  • Anticipate and service guests' requirements at all times.
  • Follow up daily financial targets of area/division.
  • Use opening and closing checklist to ensure smooth opening and closing of the venue.
  • Ensure service stations are constantly cleared and re-stocked during service.
  • Serve and clear food and beverage items in an unobtrusive and professional manner.
  • Present menus in a proactive manner.
  • Feel empowered and accountable within the workplace.
  • Keep manager on duty updated of any guest feedback so they can update the Glitch Report.
  • Maintain the HACCP & FIFO standards as required by the regional governing body.
  • Follow Hotel Evacuation Policy in case of an emergency.
  • Attend all necessary briefings and training sessions as instructed by the Manager.
  • Handle financial procedures according to guidelines set by the finance department.
  • Identify potential problems and anticipate guest needs, asking for assistance before service breakdown occurs.
  • Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel.
  • Report all issues and negative guest feedback properly on the glitch system.
  • Follow care program at all times, and report issues through the system to maintenance.
Requirements:
  • Flexible work hours.
  • Ability to remain calm and professional with difficult customers.
  • Excellent interpersonal skills.
  • English speaking; a second language and Japanese speaking will be an advantage.
  • Positive attitude and well spoken.
  • Displays initiative.
  • Team creator.
  • Customer / people oriented.
What We Offer:
  • Employee meals while on shift, laundry, yearly anniversary stay.
  • Career progression within the hotel and the Accor network.
  • Work within a progressive team.

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