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Junior Guest Operations Coordinator

hace 2 meses

Barcelona, Barcelona, España Ukio A tiempo completo
About Ukio

We are a rapidly growing startup with headquarters in Spain, founded in Barcelona and expanding to other European cities. Our mission is to empower individuals to live and work where they want, by disrupting the traditional residential real estate market and providing fully furnished and artfully designed apartments for short-term stays.

We are backed by top European Venture Capital firms and have successfully raised a significant investment round to fuel our growth. Our team is composed of dedicated, collaborative, and results-driven individuals who share our vision and values.

Our Culture

We value diversity, compassion, and honesty above all else in our team. We foster a dynamic and inclusive environment where everyone feels welcome and empowered to contribute. Our team members are encouraged to take ownership of their projects and tasks, and we prioritize collaboration and open communication.

Role

As a Guest Operations Coordinator, you will be responsible for the entire lifecycle management of bookings, from initial booking to post-check-out. You will serve as the primary point of contact between all stakeholders, including the Guest Team, Sales Team, Strategy & Transformation, IT, and Finance. Your goal will be to ensure a seamless and efficient booking process that meets Ukio's high standards of service and customer satisfaction.

Responsibilities

Booking Management:

  • Oversee and manage the entire lifecycle of bookings from initial booking to post-check-out, ensuring all processes are completed accurately, efficiently, and on time.
  • Serve as the main point of contact for all stakeholders involved in the booking process, including the Guest Team, Sales Team, Strategy & Transformation, IT, Finance, and Marketing.
  • Coordinate with relevant teams to ensure that all necessary preparations, services, and follow-ups are completed as required for each booking.

Stakeholder Coordination:

  • Develop and maintain strong relationships with key stakeholders to ensure alignment and effective communication throughout the booking process.
  • Act as the central hub for communication between teams, ensuring that all parties are informed of booking status, requirements, and any changes.
  • Collaborate closely with the Sales Team to understand customer needs and expectations, ensuring these are met throughout the booking lifecycle.

Operational Excellence:

  • Work as part of a team to ensure all bookings are handled efficiently, while taking ownership of the overall process to ensure that tasks are completed in a timely and accurate manner.
  • Identify and resolve any issues or bottlenecks in the booking process to ensure a smooth and seamless experience for guests and stakeholders.
  • Monitor key performance indicators (KPIs) related to booking management and provide regular reports to the Operations City Manager, identifying areas for improvement and implementing solutions as needed.

Process Improvement:

  • Continuously review and refine booking processes to improve efficiency, reduce errors, and enhance customer satisfaction.
  • Work closely with the Strategy & Transformation team to implement new processes, tools, and technologies that support efficient booking management.
  • Develop and maintain documentation for all booking-related processes, ensuring clarity and consistency across teams.

Relationship Management:

  • Foster good relationships and alignment with key stakeholders, including Sales, Strategy & Transformation, IT, Finance, Marketing, and Global Operations, to ensure a collaborative approach to booking management.
  • Communicate effectively with stakeholders to manage expectations and ensure all parties are informed and aligned throughout the booking lifecycle.

Administrative Support:

  • Provide administrative support related to booking management, including maintaining booking records, updating systems, and ensuring all relevant information is captured accurately.

Reporting & Analysis:

  • Generate and maintain reports on booking performance, identifying trends, areas for improvement, and opportunities for increased efficiency.
  • Provide insights and recommendations to the Operations City Manager and other key stakeholders to enhance booking processes and outcomes.