High-Performance Business Operations Specialist

hace 5 días


Madrid, Madrid, España Richemont A tiempo completo

**About Richemont and the Role**

Richemont, a leading luxury goods company, is seeking an experienced High-Performance Business Operations Specialist to join its team. This is a dynamic opportunity for a results-driven professional who can provide expert support in Sales & Marketing operations.

**Job Overview**

The ideal candidate will work closely with the Sales & Marketing Manager to drive business growth and efficiency. Key responsibilities include:

  • Commercial & Customer Support:
    • Provide timely support to customers on sales-related issues, including product availability, deadlines, price, and certificates.
    • Create and process orders efficiently, handling requests for rush orders, and reviewing pending orders and customer requests to ensure satisfaction.
    • Manage administrative duties for the sales department, including client contracts, sales consignments, and boutique support.
    • Create commercial documents and distribute them to clients, as well as manage billing and follow-ups.
  • Analysis & Reporting:
    • Develop analysis tools to monitor sales/retail indicators, stock situation, and product performance.
    • Analyze commercial data, including budgets, sales results, and forecasts, and report on new project performances.
    • Collaborate with the Sales & Marketing Manager on strategic planning and reporting.
  • Product & Supply Chain:
    • Manage stock control, follow-up, and replenishment for external boutiques and wholesalers (3 POS).
    • Support retail tasks and POS assortment management.
    • Coordinate with logistics to ensure timely delivery of merchandise and supplies.
  • Marketing Support:
    • Assist with A&P budget management and purchase order creation.
    • Collaborate with visual merchandisers and logistics to ensure timely receipt of marketing materials.
    • Support special consignment orders for marketing activations.

**Requirements and Qualifications**

We are looking for a highly skilled and organized individual with a strong background in business operations. The ideal candidate should have:

  • Excellent analytical and problem-solving skills.
  • Proven experience in sales and marketing operations, preferably in the luxury goods industry.
  • Strong communication and interpersonal skills.
  • Ability to work independently and collaboratively as part of a team.

**Benefits**

We offer a competitive salary package, including a base salary range of €60,000 - €80,000 per year, depending on experience, plus additional benefits and bonuses.



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