Cloud Support Specialist

hace 4 semanas


Zaragoza, Zaragoza, España Amazon A tiempo completo

About the Role

As a Cloud Support Associate at Amazon Web Services, you will be part of a team that provides technical solutions to global customers building mission-critical applications on top of AWS cloud services. You will work with leading companies and directly with Amazon's engineering teams to develop new capabilities.

Key Responsibilities

  • Learn and apply advanced troubleshooting techniques to provide unique solutions to customers' individual needs
  • Work on critical, highly complex customer problems spanning multiple AWS services
  • Drive customer communication during critical events
  • Support areas including Big Data, Cloud computing, Database, Networking, OS, Virtualization, Security, and Storage

A Day in the Life

You will be primarily responsible for solving customer cases through various contact channels, applying advanced troubleshooting techniques to provide tailored solutions, and driving customer interactions by working with customers to dive deep into the root cause of an issue.
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