Genesys Cloud Support Specialist
hace 4 semanas
About the Role
Sabio Group is a leading independent UK Contact Centre solution supplier, working with global brands and partners to build high-quality, secure, and robust platforms and solutions. We're looking for an exceptionally driven Genesys Cloud Engineer L1 to join our Support department, playing a key role in driving change within our business.
Key Responsibilities
The successful candidate will be responsible for problem-solving, understanding customer needs and finding solutions using Genesys Cloud functionalities. They will also perform analysis on platform problems, propose actions to avoid recurring technical issues, and communicate effectively with users and customers. Additionally, they will configure and administer the Genesys Cloud environment, manage tickets, and escalate manufacturer issues if necessary.
Requirements
The ideal candidate will have experience in Contact Center environments, especially those implemented on Genesys Cloud, and be familiar with monitoring and alarm systems. They will also possess a degree in ICT (Computer Science, Telecommunications) and knowledge of contact center technologies (Genesys Cloud) and ticketing tools (Remedy, ServiceNow).
What We Offer
This is an excellent opportunity to join a friendly and passionate team that will motivate you to learn and develop your career in the company.
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