Sales Team Lead

hace 1 semana

Zaragoza, Zaragoza, España Hitachi Vantara A tiempo completo
Job Summary:

A highly visible front-line role, which will include, but not be limited to, leading the sales support team to achieve customer satisfaction.

This position is responsible for managing the sales admin team – overseeing the department's daily activities, ensuring customer requirements are fulfilled in a timely manner, meeting established goals and productivity targets, training and development of staff.

Manages customer orders from inception to completion, responsible for scheduling in-house SAP and process requirements projects.

Responsible for managing the process and stock levels for the Europe Warehouse.

The position establishes the precedence for and leads the team in ensuring excellence in customer service through the timely and responsive handling of all customer interactions, driving to be our customers' partner of choice.

Key Responsibilities:

  • Provides daily leadership to sales support admin Order Entry Team to achieve objectives.
  • Trains, coaches and advises sales support Team members as required to ensure that objectives are achieved.
  • Leadership for resolving Order Entry or expediting issues as well as applying new processes and skills to improve the operations status quo.
  • Performs work assignments that are of an advanced level, identifying barriers to success, utilizing troubleshooting and problem-solving skills towards development of creative solutions to complex issues.
  • Identifies root cause issues and implements and assesses countermeasures.
  • Coordinator in the direction of others towards completion of daily work tasks.
  • Schedules Team Members for coverage before and after core hours.
  • Responsible for the completion and accuracy of projects and daily Team tasks, including the planning and assigning of tasks to other staff members that would contribute to lower-level professional development.
  • Respond to customer inquiries related to order status, availability, delivery and problem resolution.
  • Oversee all incoming calls, inquiries, emails to the team – ensure quick, complete and accurate responses to the customers' needs.
  • Use case-management in SAP and MS Dynamics CRM program to document customer inquiries and bring them to closure.
  • Act as company subject matter expert on SAP, assisting with training of supporting departments using the software.
  • Assist with the hard-allocation emergency order queue, reviewing orders with backorders and shortages, and procuring parts from other Sullair warehouse locations in order to fulfill those emergency orders in a timely basis.
  • Coordinates with the Europe warehouse inbounds and outbounds processes and KPI's.
  • Coordinates import/export processes and facilitates required documents in a timely manner.
  • Coordinates special requirements with the Region Sales Managers and the Service Manager.

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