Desktop Support Specialist

hace 3 semanas


Madrid, Madrid, España Frontiers A tiempo completo
Desktop Support Technician

At Frontiers, we are seeking a skilled Desktop Support Technician to join our team in Madrid. As a key member of our IT department, you will be responsible for providing first- and second-level technical support to our employees, ensuring the smooth operation of our systems and equipment.

Key Responsibilities:
  • Provide technical support to employees, troubleshooting and resolving issues with desktops, laptops, and other office equipment.
  • Configure new devices and install software, ensuring seamless integration with our systems.
  • Ensure security updates are applied to all our systems, maintaining the integrity of our network.
  • Manage IT asset inventory and desktop computing hardware lifecycle, ensuring efficient use of resources.
  • Grant access permissions to users, maintaining the security and integrity of our systems.
  • Participate in small IT projects, contributing to the development of our IT services.
  • Maintain the IT Services Knowledge Base, ensuring that our team has access to the latest information and best practices.
Requirements:
  • Excellent communication skills in English, both verbal and written.
  • Experience providing level 1 and 2 technical support and using IT support ticket management systems.
  • Knowledge and experience of installation, configuration, and troubleshooting of Windows and MacOS laptops.
  • Experience with troubleshooting issues in wired and wireless networks.
  • Good interpersonal skills, flexibility, and customer service focus.
  • Highly motivated and driven to deliver results through effective teamwork.

We offer a dynamic and inclusive work environment, with opportunities for growth and development. If you are a motivated and experienced technical professional, we encourage you to apply for this exciting opportunity to join our team in Madrid.



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