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Desktop Support Specialist

hace 1 mes

Madrid, Madrid, España Frontiers A tiempo completo

Job Summary
Frontiers is seeking a skilled Desktop Support Specialist to join our team in Madrid. As a key member of our IT department, you will provide first- and second-level technical support to our employees, ensuring seamless operation of our systems and equipment.

Key Responsibilities
- Provide technical support and troubleshooting for desktops, laptops, and other office equipment
- Configure and install software and hardware
- Ensure security updates are applied to all systems
- Manage IT asset inventory and desktop computing hardware lifecycle
- Participate in small IT projects and contribute to the achievement of team goals

Requirements
- Excellent communication skills in English, both verbal and written
- Experience providing level 1 and 2 technical support and using IT support ticket management systems
- Knowledge and experience of installation, configuration, and troubleshooting of Windows and MacOS laptops
- Good interpersonal skills, flexibility, and customer service focus
- Highly motivated and driven to deliver results through effective team work

What We Offer
- A dynamic and diverse work environment with a global team
- Opportunities for growth and development, including training and professional certifications
- A comprehensive benefits package, including remote working options, learning and development opportunities, and a focus on employee wellbeing