IT Support Specialist

hace 4 semanas


Madrid, Madrid, España NTT DATA A tiempo completo

Job Title: IT Support Specialist

Job Summary:

We are seeking an IT Support Specialist to join our team in Sierre, Switzerland. The successful candidate will be responsible for providing technical support and assistance to our clients, ensuring that their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Provide technical support and assistance to clients via phone, email, and on-site visits.
  • Install, maintain, and optimize desktop and notebook configurations at customer sites.
  • Diagnose and resolve product performance problems.
  • Perform maintenance and repair services.
  • Ensure customer satisfaction by advising clients on preventive maintenance and configurations that may impact product performance.
  • Instruct users in the operation and maintenance of the system.

Requirements:

  • Several years of relevant desktop support experience (on-site/remote).
  • Experience troubleshooting Windows in an Enterprise environment is a must.
  • Excellent customer service skills.
  • Deep knowledge of imaging and troubleshooting Windows Desktops/Laptops, primarily Windows 10 and Office 365.
  • Understanding of PC Reimaging processes and procedures, and experience with annual refresh programs.
  • Strong professional, interpersonal, communication, and multi-tasking skills, and the ability to work well within a team environment.
  • Must be fluent in French and English.
  • Willing to work On Call.

About NTT DATA:

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at us.nttdata.com.



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