Customer Service Representative
hace 6 días
**Job Summary**
Agilent is a leading life science, diagnostic, and applied market laboratory company that inspires and supports discoveries that advance the quality of life. We provide instruments, services, consumables, applications, and expertise to laboratories worldwide.
**About the Role**
We are seeking a proactive and motivated Customer Service Representative for the DACH market to join our fast-paced and diverse work environment. As a key member of our team, you will take ownership of your work while collaborating closely with internal and external customers.
**Key Responsibilities**
- Booking and managing assigned orders in accordance with Order Acceptance Policies and Service Level Agreement
- Daily follow-up with Logistics to ensure timely delivery and escalate overdue orders or missing parts
- Handling customer and partner calls through the IVR within established SLAs
- Guaranteeing and guarding compliance with Order Acceptance Policy and updating Business/Audit control reports
- Meeting targets for Shipped Not Invoiced or delivery blocked orders to ensure timely invoicing, on-time deliveries, and revenue maximization
- Keeping customers advised about their order status through ACX (Agilent Customer Experience Survey)
- Handling customer complaints and providing appropriate solutions and alternatives within time limits
**Requirements**
- Some higher education or specialized training/certification, or equivalent combination of education and experience
- Fluent English and German language skills; additional French would be a plus
**What We Offer**
Agilent is a top workplace and has received the Great Place to Work certification. We offer a diverse and inclusive work environment where you can innovate and grow with us.
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