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Customer Service Representative with French Language Expertise
hace 2 meses
About Teleperformance
Teleperformance is a global leader in customer experience management and contact center business process outsourcing. Our company employs thousands of people working in over 265 languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.
We do business with people, for people. Our main goal is to make our employees proud to belong to Teleperformance through job satisfaction and a great work environment.
About the Role
We are seeking a Customer Service Representative with French language expertise to join our team in Barcelona, Spain. As a key member of our team, you will be responsible for providing exceptional customer service to our clients.
Responsibilities
- Engage in superior customer service by making information readily available
- Demonstrate products and services as deemed necessary by clients and management
- Make product knowledge readily available to self and other sales people through various resources
- Finds ways to sell products in the face of a down market
- Research client base to find new types of customers and sells to them accordingly
- Create a plan for gaining customers and then retaining them based on warranties or guarantees
- Analyze and creates a plan for engaging the target market
- Make product appeal to the target market
- Train other sales people in the art of selling
- Demonstrate superior time management skills and meets sales deadlines
Requirements
- Attention to detail
- Ability to gain immediate credibility and trust
- Exceptional communication skills
- PC and system literate
Candidate Profile
- Confident and enthusiastic
- The ability to work well as part of a team as well as independently
- Native French speaker and advanced level of English
- First class written, verbal and interpersonal skills
- Well organized, reliable and thorough
Benefits
- 38.5 hours/week, from Monday to Friday, from 8:30 to 18:00
- Salary: €18,953.85 gross/year + performance bonuses
- Referral Program: Bring a Friend and get a Referral fee (up to €2,000 depending on the language/project)
- Excellent work environment, great colleagues, social arrangements and personal development
- International business casual environment
- Full time role - Monday to Friday
- Temporary Contract
- Competitive Benefits package
