Service Delivery Specialist

hace 3 semanas

Madrid, Madrid, España Mygwork A tiempo completo


This role with Thermo Fisher Scientific offers an opportunity to work with a diverse team and contribute to the success of the company as an inclusive employer.

Please do not contact the recruiter directly.

Work Schedule:
Standard (Mon-Fri)

Environmental Conditions:
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs, etc.)

Job Description Position Summary:
Responsible for delivering all Service activities (Installation, Repairs, Maintenance Services, Validation Services, Depot Repair, Hot Lines, etc.) on LSMS products to achieve:

  • Satisfied customers becoming committed customers
  • The highest first-time fix rates/the lowest mean time to repair
  • Lowest repeated call rates
  • Contributing to overall Service Targets with respect to Bookings, Revenues, Service Profit, and Overhead Cost while following all internal rules, processes, and practices


Main Activities/Responsibilities:

Perform all Service Activities in line with internal rules and customer regulations.

Assure responsive telephone support and diagnostic as well as on-site Services to exceed customer expectations and make them successful by using TMO instruments.

Actively promote our contract products.

Ensure the highest professional relationship with our customer base to achieve customer dedication and advance issues if necessary to tackle critical tasks in the fastest way possible.

Follow our ethical business conduct guidance.

Responsible for handling the company's assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals, etc.

Optimize own work schedule by coordinating with all vital partners for service planning/scheduling (Dispatching function, Team Leader, others).

Assure alignment of all activities at the customer site with the rest of TMO and advise other parts of TMO of important information with respect to our customers (e.g., information about new purchases).



Minimum Requirements/Qualifications:

Professional background in Chemistry/Engineering or related subjects.

Minimum 2-5 years experience servicing analytical equipment or equivalent applications specialist experience.

Strong problem-solving skills.

Good interpersonal skills, ability to work across all levels, functions, and regions.

Ability to handle multiple tasks with different priorities.

Excellent interpersonal, self-motivational, and negotiating skills.

PC skills.

Driving License.

Willingness to travel mainly within the appointed region but frequently as well throughout Europe/European Territory.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job.

They are not an extensive list of all of the duties and responsibilities associated with it.

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