Air Freight Booking Specialist

hace 1 semana


Barcelona, Barcelona, España Freightos (Tradeos, Ltd) A tiempo completo

About Us

WebCargo, a proud part of the Freightos Group, is a logistics technology company aiming to make global trade frictionless. With a strong presence in the air cargo market, we help move the world by digitizing freight sales for over 2,000 logistics providers and carriers.

A Competitive Salary and Benefits

We offer a competitive salary of €45,000 per year, reflecting the value we place on our employees' hard work and dedication. In addition to a comprehensive benefits package, including private health insurance and a ticket restaurant, we provide flexible remuneration options for nursery, training, and transport.

Job Description

As a Customer Service Associate (or Superstar of the Sky), you will play a critical role in managing the growth of eBookings, ensuring seamless data transfer between freight companies and airlines. Your responsibilities include:

  • Monitoring eBookings to ensure effective data transfer
  • Investigating issues and escalating them to the right teams
  • Communicating with users to resolve any discrepancies
  • Documenting feature requests and prioritizing our roadmap

Requirements

To succeed in this role, you should have:

  • Logistics or supply chain skills
  • Up to a year of experience in Customer Service, Account Management, or similar roles
  • At least one year of experience using software to manage tasks and/or support tickets
  • Methodological, organized, and detail-oriented skills
  • Fluency in English and German

Benefits and Opportunities

We believe in professional development and continuous learning, offering an annual training budget for personal and professional growth. As a member of our team, you will enjoy a multicultural and open environment, full of great people from multiple countries. Our office in Torre Glories offers amazing views and is located in the center of Barcelona's technology hub.



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