Air Freight Booking Specialist
hace 1 semana
About Us
WebCargo, a proud part of the Freightos Group, is a logistics technology company aiming to make global trade frictionless. With a strong presence in the air cargo market, we help move the world by digitizing freight sales for over 2,000 logistics providers and carriers.
A Competitive Salary and Benefits
We offer a competitive salary of €45,000 per year, reflecting the value we place on our employees' hard work and dedication. In addition to a comprehensive benefits package, including private health insurance and a ticket restaurant, we provide flexible remuneration options for nursery, training, and transport.
Job Description
As a Customer Service Associate (or Superstar of the Sky), you will play a critical role in managing the growth of eBookings, ensuring seamless data transfer between freight companies and airlines. Your responsibilities include:
- Monitoring eBookings to ensure effective data transfer
- Investigating issues and escalating them to the right teams
- Communicating with users to resolve any discrepancies
- Documenting feature requests and prioritizing our roadmap
Requirements
To succeed in this role, you should have:
- Logistics or supply chain skills
- Up to a year of experience in Customer Service, Account Management, or similar roles
- At least one year of experience using software to manage tasks and/or support tickets
- Methodological, organized, and detail-oriented skills
- Fluency in English and German
Benefits and Opportunities
We believe in professional development and continuous learning, offering an annual training budget for personal and professional growth. As a member of our team, you will enjoy a multicultural and open environment, full of great people from multiple countries. Our office in Torre Glories offers amazing views and is located in the center of Barcelona's technology hub.
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