Freightos Global Freight Expert

hace 5 días


Barcelona, Barcelona, España Freightos (Tradeos, Ltd) A tiempo completo

We are seeking a highly skilled Technical Customer Support Specialist to join our team at Freightos (Tradeos, Ltd). This is an exciting opportunity to work with a leading global freight booking platform and contribute to the growth of our company. With double-digit growth year after year, we are constantly looking for talented individuals who can help us deliver exceptional customer support.

**Company Overview**

Freightos is a proud part of the Freightos Group, a logistics technology company that aims to make global trade frictionless. We work with some of the largest companies in the world, regularly featured in top-tier publications, and traded on the Nasdaq (CRGO).

**Job Description**

As a Technical Customer Support Specialist, you will be responsible for providing top-notch technical support to our customers worldwide. You will use your expertise to resolve customer inquiries, investigate issues, and implement solutions to prevent recurring problems. Your role will also involve working closely with internal teams, including Development, System Reliability Engineers, Product, Customer Success, and Data Services.

**Required Skills and Qualifications**

To succeed in this role, you will need excellent communication skills, a customer-oriented mindset, and the ability to learn new tools and technologies independently. A bachelor's degree in Engineering, Computer Science, or a relevant IT background is preferred, along with experience with ticketing systems such as Zendesk, Jira, or Intercom.

**Benefits**

We offer a competitive salary range of **€55,000 - €70,000** per year, depending on experience, plus participation in the Long Term Incentive Plan (LTIP) of the Freightos Group. Our hybrid work model allows for flexibility and remote work options. Additionally, we provide professional development opportunities, an annual training budget, and a ticket restaurant, private health insurance, and flexible remuneration options.

**Why Work at Freightos?**

Located in Barcelona, Spain, Freightos offers a unique blend of professionalism and fun. With a growing company culture, you will have the opportunity to make a real impact and grow with us. Join our team and become a key player in shaping the future of global freight.



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