EUC Service Delivery Engineer

hace 4 semanas


Barcelona, Barcelona, España Grosvenor Casinos Limited A tiempo completo

Job Title: EUC Service Delivery Engineer

About the Role:

We are seeking an experienced EUC Service Delivery Engineer to join our IT department in Barcelona. As a key member of our team, you will be responsible for managing all End User Windows & Mac images and devices, mobile device/application management, and other EUC technologies.

Key Responsibilities:

  • Manage all End User Windows & Mac images and devices
  • Mobile device/application management
  • Other EUC technologies
  • Effective delivery and operational support for PC imaging, packaging, software distribution, patching, and overall PC lifecycle management
  • Hands-on work with providers for daily support and ongoing improvement of our Windows and MAC toolset
  • Service NOW Ticketing tool & JIRA Services Management (Incident, Service Requests, Asset management)
  • Escalation point for End User issues and problems
  • Lead and drive continuous improvement opportunities in end user computing experience
  • Primary operational point of contact for our strategic EUC outsourcing partner/s
  • Build strong internal customer relationships to ensure we are aligned to customer and business needs while prioritizing key initiatives
  • Interface with Senior IT leadership on problem/incident calls and act as an escalation point
  • Develop and maintain a solution roadmap, product catalog, and vision for End User Computing technologies and processes
  • Manage an endpoint software distribution solution that encompasses modern imaging, packaging, and software deployment best practices
  • Assure that the End-User Computing support team (a third party) operates effectively to meet defined Service Level Agreements and defined customer expectations
  • Engage external partners to create and maintain a hardware and client software roadmap that will contribute to a productive workforce
  • Maintain awareness of changing IT trends and regulations which might impact the company and develop strategies that will mitigate any incoming risks and/or take advantage of any future benefits
  • Assess upcoming technologies and recommend innovative use of new features and technologies related to desktop management with the objective of enhancing end user experience
  • Develop and sustain current documentation relating to areas of responsibility
  • Work within established configuration, change management policies, and security policies for ensuring awareness, approval, and success of changes made to the areas of responsibility

Requirements:

  • Spanish native speaker with good understanding of written and oral English
  • Living in Barcelona area or willing to relocate
  • Bachelor degree in the area of Information Systems Management, Computer Science or similar
  • 5+ Years of experience architecting EUC solutions and processes
  • 5+ Years of experience with managing Microsoft end user technologies: SSO, Networking, Active Directory, LDAP, End Point Security, Antivirus
  • Networking knowledge, experience in managing IPSec VPNs, Firewalls, Switches, LAN and WLANs
  • Experience in monitoring tools (Zabbix, Nagios or similar)
  • Experience in Managing relational databases MS SQL Server, MySQL or PostgreSQL
  • Experience working with automation tools like Ansible, Terraform or similar
  • Experience in scripting and automating tasks using languages such as Python, Bash, PowerShell, or similar to streamline workflows and enhance operational efficiency
  • Experience with virtualization technologies like VMWare or similar
  • Experience in managing backup technologies
  • Experience in End-User Security best practices
  • Good at creating technical documentation and process definition
  • Experience managing Spain dispersed offices and venues and external contract resources and outsourced services (contract, control, SLAs, priorities)

Personal Qualities:

  • Customer focus & ownership mindset
  • Results oriented and a bias for action, with a can-do attitude
  • Embraces change and innovation


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