Euc Service Delivery Engineer

hace 3 días

Barcelona, Barcelona, España The Rank Group A tiempo completo
Euc Service Delivery Engineer

Company DescriptionRank International / YoBrands (part of Rank Group) are a leading online gaming operator, with its own Bingo, Roulette and Video Bingo technology solutions and operations.

We are an exciting International iGaming company based in the thriving city of Barcelona currently in the process of expansion with its technology team based in Barcelona and working in a remote mode.

Job Description:

Job Summary

We are seeking an Euc Service Delivery Engineer to join our growing IT department in Barcelona. As a key member of our team, you will be responsible for delivering our End User Computing services, technologies, and processes which are critical to the productivity of our workforce.

Key Responsibilities
  • Manage all End User Windows & Mac images and devices, mobile device/application management, and other EUC technologies
  • Effective delivery and operational support for PC imaging, packaging, software distribution, patching, and overall PC lifecycle management
  • Work directly with our providers for daily support and ongoing improvement of our Windows and MAC toolset as well as other tools and solutions
  • Service NOW Ticketing tool & JIRA Services Management (Incident, Service Requests, Asset management)
  • Serve as the escalation point for End User issues and problems
  • Lead and drive continuous improvement opportunities in end user computing experience
  • Primary operational point of contact for our strategic EUC outsourcing partner/s
  • Build strong internal customer relationships to ensure we are aligned to customer and business needs while prioritizing key initiatives
  • Interface with Senior IT leadership on problem/incident calls and acts as an escalation point
  • Develops and maintains a solution roadmap, product catalog, and vision for End User Computing technologies and processes
  • Manage an endpoint software distribution solution that encompasses modern imaging, packaging, and software deployment best practices
  • Assure that the End-User Computing support team (a third party) operates effectively to meet defined Service Level Agreements and defined customer expectations
  • Engage external partners to create and maintain a hardware and client software roadmap that will contribute to a productive workforce
  • Maintain awareness of changing IT trends and regulations which might impact the company and develop strategies that will mitigate any incoming risks and/or take advantage of any future benefits
Requirements

We are looking for an innovative and proactive Euc Service Delivery Engineer to join our team. If you have experience in End User Computing and a passion for delivering exceptional results, we encourage you to apply.

What We Offer

We offer a dynamic and challenging work environment, opportunities for career growth and development, and a competitive salary and benefits package.

How to Apply

Interested candidates should submit their application, including a cover letter and resume, to our HR department.

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