EUC Service Delivery Engineer

hace 3 semanas


Barcelona, Barcelona, España Grosvenor Casinos Limited A tiempo completo
EUC Service Delivery Engineer

We are seeking an experienced EUC Service Delivery Engineer to join our IT department in Barcelona. As a key member of our team, you will play a crucial role in delivering our End User Computing services, technologies, and processes, which are critical to the productivity of our workforce.

Key Responsibilities:
  • Manage all End User Windows & Mac images and devices, mobile device/application management, and other EUC technologies.
  • Ensure effective delivery and operational support for PC imaging, packaging, software distribution, patching, and overall PC lifecycle management.
  • Work directly with our providers for daily support and ongoing improvement of our Windows and MAC toolset, as well as other tools and solutions.
  • Serve as the escalation point for End User issues and problems.
  • Lead and drive continuous improvement opportunities in end user computing experience.
  • Build strong internal customer relationships to ensure alignment with customer and business needs while prioritizing key initiatives.
  • Interface with Senior IT leadership on problem/incident calls and act as an escalation point.
  • Develop and maintain a solution roadmap, product catalog, and vision for End User Computing technologies and processes.
  • Manage an endpoint software distribution solution that encompasses modern imaging, packaging, and software deployment best practices.
  • Assure that the End-User Computing support team operates effectively to meet defined Service Level Agreements and defined customer expectations.
  • Engage external partners to create and maintain a hardware and client software roadmap that will contribute to a productive workforce.
  • Maintain awareness of changing IT trends and regulations which might impact the company and develop strategies that will mitigate any incoming risks and/or take advantage of any future benefits.
  • Assess upcoming technologies and recommend innovative use of new features and technologies related to desktop management with the objective of enhancing end user experience.
  • Develop and sustain current documentation relating to areas of responsibility.
  • Work within established configuration, change management policies, and security policies for ensuring awareness, approval, and success of changes made to the areas of responsibility.

Requirements:

  • Spanish fluency and good understanding of written and oral English.
  • Bachelor degree in the area of Information Systems Management, Computer Science, or similar.
  • 5+ years of experience architecting EUC solutions and processes.


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