Cybersecurity Technical Lead
hace 1 semana
About the Role
We are seeking a highly skilled Cybersecurity Technical Lead to join our team at Palo Alto Networks. This is an exciting opportunity to work with a dynamic and innovative company that is shaping the future of cybersecurity.
Job Summary
The Cybersecurity Technical Lead will be responsible for providing technical support to our end-user customers via phone, email, and web. You will work closely with our development, sales, QA, and marketing teams to build positive customer experiences and resolve complex technical issues.
Key Responsibilities
- Provide Tier 3 level technical support to customers and partners
- Configure, troubleshoot, and provide best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner
- Fault isolate and perform root cause analysis for technical issues
- Publish technical support bulletins and other documentation in the knowledge base
- Review technical documentation for training materials, marketing collateral, manuals, troubleshooting guides, etc.
- Participate in on-call duties and assist in developing threat-specific escalation processes
- Develop and deliver threat-specific training materials to the TAC organization
- Work directly with ETAC, PanAV, DevOps, and Software Engineering to resolve customer issues
- Perform senior engineer due diligence on malware or exploit analysis
Requirements
To be successful in this role, you will need:
- Excellent written and verbal communication skills
- Fluent knowledge of English (knowledge of any other major European language is an advantage)
- Previous experience in a technical support environment
- Expert-level knowledge of the threat landscape, technologies, and techniques (including malware and exploit behaviors, zero-trust network model)
- Security role experience (such as handling malware responses)
- Wireshark/TCPDump packet capture troubleshooting skills (specifically with HTTP/SSL/SMB)
- Linux familiarity
- Windows OS functionality (debugging, application calls, registry editing)
- Technical skills (expert knowledge in TCP/IP, HTTP, PKI & SSL, intrusion detection/prevention)
- Strong knowledge of TCP/IP
- Solid understanding and hands-on experience in routing and switching (OSPF/BGP/VLAN/STP)
- Strong experience with security (IPSEC/SSL-VPN/NAT/GRE)
- Experience with Layer 7 application protocols (DNS/DHCP/FTP/HTTP/HTTPS) is a strong advantage
- Experience with Cisco security products, Checkpoint, Juniper, Fortinet is a plus
- Experience with authentication protocols (Radius/TACACS) is a plus
Salary Range
$120,000 - $180,000 per year, depending on experience and qualifications.
Why Join Us
Palo Alto Networks is committed to providing reasonable accommodations for all qualified individuals with a disability. We celebrate diversity in our workplace and welcome applicants from diverse backgrounds. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
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